Veterinary Receptionist - Ontario, NY

County Line Animal Hospital•Town of Ontario, NY

3d•Hybrid

About The Position

County Line Animal Hospital is seeking an experienced Veterinary Assistant/Receptionist to join their team. This hybrid role is ideal for someone who enjoys variety and wants to contribute both at the front desk and alongside the medical team. Responsibilities include client interaction, scheduling, payment processing, assisting veterinarians and technicians, patient care, and pharmacy duties. The hospital has been serving the community for over 30 years and emphasizes a supportive team culture and work-life balance.

Requirements

Previous veterinary assistant, veterinary reception, or animal hospital experience
Strong customer service and communication skills
Confidence working directly with clients and patients
Compassion for pets and the people who love them
Safe and effective animal handling skills
Strong organizational and multitasking abilities
Careful attention to detail
The ability to remain positive and professional in a busy environment
A dependable and proactive work style
A collaborative, team-first approach
The confidence to take ownership of tasks and responsibilities
A willingness to ask for help and offer help to others
An interest in continued learning and professional growth
A willingness to share your knowledge and encourage the growth of teammates
An interest in becoming a Licensed Veterinary Technician is welcomed
A sense of humor and willingness to occasionally participate in a midday dance party
Empathy for clients, teammates, patients, and yourself

Nice To Haves

Support as you work toward becoming a Licensed Veterinary Technician
Tuition support for qualifying veterinary technician programs

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Answer incoming calls and respond to client questions
Schedule appointments and help manage the hospital calendar
Check clients and patients in and out
Process payments and maintain accurate financial information
Update client and patient records
Communicate hospital policies, services, and appointment information clearly
Help coordinate communication between clients and the medical team
Assist veterinarians and veterinary technicians during examinations and treatments
Safely handle and restrain patients
Prepare exam rooms, patients, and equipment for appointments
Obtain patient histories and document relevant information
Assist with treatments and diagnostic procedures as directed
Support pharmacy duties and medication preparation
Provide clients with medication and follow-up instructions
Maintain accurate and complete medical records
Clean, organize, and restock exam rooms, treatment areas, and reception spaces
Help maintain an efficient daily workflow
Support teammates and step in wherever help is needed

Benefits

Competitive compensation
401(k) matching
Roth Retirement Savings Plan
Flexible spending options
Health Savings Account
529 Savings Plan
Tuition support
Referral bonuses
Medical, dental, and vision insurance
Supplemental coverage
Paid parental leave
Generous paid time off
Employee pet care benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
State license reimbursement
VTNE exam fee reimbursement
Mentorship
Six paid holidays
Employee Assistance Program
Employee discounts
Four-day workweeks
Regular lunch breaks
No nights, weekends, on-call shifts, or holiday hours
Positive team culture that supports a healthy work-life balance
Free or discounted laboratory work for employee pets
Pet discounts on veterinary services and products
Pet food discount program
Support as you grow and advance your veterinary career
Stocked break room with drinks and snacks
Occasional coffee runs, ice cream parties, and team meals
Team celebrations for birthdays, anniversaries, new babies, and other milestones