Veterinary Assistant / Client Service Representative

Encore Vet Group • Golden, CO

7d • Onsite

About The Position

This hybrid role works both the front desk and the treatment area of the hospital. The Veterinary Assistant / Client Service Representative is responsible for greeting clients and patients, answering phones, scheduling appointments, processing payments, and maintaining medical records. They also assist doctors and technicians in exam rooms and treatment areas, restrain patients, support lab testing, administer medications, prep patients for procedures, monitor patients, and maintain a clean and sanitary hospital environment.

Requirements

• Comfort working around dogs, cats, and the occasional bird or bearded dragon
• Comfortable using computers, phone systems, and medical records software

Nice To Haves

• Prior veterinary, animal care, or client service experience is a plus, but not required.
• Interest in growing your skills on both the client side and the patient side

Responsibilities

• Greeting clients and patients with warmth and professionalism
• Answering phones, scheduling appointments, and managing daily flow
• Communicating clearly with pet owners about next steps, estimates, and care plans
• Processing payments and helping clients navigate services and recommendations
• Keeping records accurate and organized in the medical software system
• Assisting doctors and technicians in exam rooms and treatment areas
• Safely restraining patients during exams and procedures
• Supporting lab testing (blood, fecal, urine, etc.)
• Administering medications as directed
• Prepping patients for procedures and helping with surgery workflow as needed
• Monitoring patients and reporting changes to the medical team
• Cleaning and sanitizing exam rooms, kennels, and equipment to keep our hospital safe and efficient

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed