Veterinary Assistant / Client Service Representative
About The Position
North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, self-motivated, and thrive in a team-focused customer service environment where initiative and attention to detail are valued every single day.
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience working with veterinary practice management software, especially Avimark, preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Limited benefits in accordance with company policy and state law for part-time team members
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
