Veterans Services Officer

State of Montana•Great Falls, MT

2d•Onsite

About The Position

The Montana Veteran Affairs Division is seeking a Veteran Service Officer for its Great Falls Veteran Service Office. The position serves as a case manager for veterans’ benefits claims, manages veterans service operations in the office’s assigned outreach area, prepares and submits claims, monitors their progress, and advocates for veteran and veteran-family-member clients throughout the process. The role reports to the Great Falls Veteran Services Supervisor and is part of the Veterans Services Officer Career Ladder. Placement and advancement within the ladder depend on job performance, required certifications and accreditation, and meeting the minimum qualifications for each level. Applicants must submit a cover letter and resume with the online state application. The position requires maintaining formal accreditation and certification through pertinent, nationally recognized veteran services organizations and the federal Department of Veterans Affairs; revocation may be grounds for dismissal. It also requires fingerprinting and a background check, as well as a good driving record and a valid Montana driver’s license. The role is based in Great Falls, requires on-site work 80–100% of the time, and is telework eligible up to 20% of the time. Travel is required about 10% of the time, including in-person annual training, typically held in Helena for one week.

Requirements

Associate degree in office management, medical terminology, law enforcement, or a closely related field; other combinations of education and experience may be substituted.
One year of experience in case management, benefits and claim processing, and/or military service with an emphasis on management services.
Maintain formal accreditation and certification status through pertinent, nationally recognized veteran services organizations and the federal Department of Veterans Affairs.
Pass a fingerprint background check and background check.
Maintain a good driving record and a valid Montana driver’s license.
Be able to work physically on-site in the Great Falls office 80–100% of the time.
May need to work at a computer daily for 8 or more hours at a time.
Fluctuations in workload may require working more than a 40-hour week.
Travel approximately 10% of the time, including required in-person annual training, typically held in Helena for one week each year.

Responsibilities

Track, analyze, and report monthly, quarterly, and annual statistics, including claims production, financial impact, administrative data, and demographic information.
Assess veterans’ individual needs and circumstances to identify eligibility for benefits, services, and entitlements.
Establish and manage veterans’ cases through all stages of the claims process, ensuring timely follow-up and accurate documentation.
Research and review medical records, prior claims, and supporting documentation to identify additional or alternative benefits and substantiate claims.
Prepare, review, and submit claims for federal processing, conducting quality assurance checks for accuracy, completeness, and compliance with program requirements.
Represent veterans in the appeals process by interpreting and presenting information to support claims for available benefits and entitlements.
Advocate for veterans and conduct outreach to increase awareness of available benefits and services.
Represent the agency at meetings, conferences, and veterans’ events hosted by partner organizations and other external entities.
Direct service delivery to ensure responsive support for veterans and compliance with program guidelines and applicable state and federal laws and regulations.
Perform other duties assigned by the Great Falls Supervisor and North Regional Veteran Service Officer.