Veterans' Services Officer
About The Position
The Veterans' Services Officer provides leadership and oversight for division staff and coordinates veterans’ claims assistance, benefits counseling, advocacy, service navigation, and referrals. The role administers veterans’ programs and grants, tracks service and performance measures, maintains procedures for equitable service delivery, and coordinates with County departments and community partners. It protects confidential client and County information and maintains accurate, secure records in accordance with applicable laws and County policies. The position maintains continuity-of-operations procedures and prepares staff to sustain essential services during absences, emergencies, and operational disruptions. It uses County-approved case-management, records-management, VA and Wisconsin Department of Veterans Affairs systems, databases, productivity applications, and virtual-meeting tools. The officer maintains current professional knowledge and completes required training and relevant continuing education. This is an in-person position with a regular Monday-through-Friday schedule, 8:00 a.m. to 4:30 p.m. Occasional work outside normal business hours may be required for veteran events, public meetings, trainings, emergency activations, or other operational needs. Candidates advancing in the selection process must pass a Civil Service examination, tentatively planned before or on November 20, 2026.
Requirements
- Two years of work experience providing social or financial guidance and counseling to clients, or in a closely related field.
- Obtain Veterans Affairs General Counsel Accreditation within eighteen months of hire.
- Meet any special requirements set forth in the Wisconsin State Statutes.
- Valid driver’s license.
- Candidates who advance in the selection process must complete and achieve a passing score on a Civil Service examination.
- Applicants must be currently authorized to work in the United States on a full-time basis; the County does not sponsor work visas.
Nice To Haves
- Bachelor’s degree, preferably with a major in business administration or the social sciences; the degree is preferred but not required.
Responsibilities
- Establish work priorities, service standards, workload expectations, and cross-training plans for division staff.
- Participate in staff recruitment, onboarding, coaching, professional development, performance management, and corrective action in accordance with County policy.
- Promote a professional, respectful, trauma-informed, and customer-focused work environment.
- Protect confidential client and County information and comply with privacy, information-security, records-retention, and public-records requirements.
- Access confidential information only as necessary and maintain secure, accurate electronic and paper client records.
- Coordinate preparation of claims, applications, decision-review requests, and appeals within the scope of Veterans Affairs accreditation and applicable law.
- Provide non-clinical benefits counseling, advocacy, service navigation, and referral assistance.
- Refer matters requiring legal representation, clinical treatment, or specialized services to qualified attorneys, accredited representatives, VA providers, County departments, or community partners.
- Assist clients in accessing resources related to behavioral health, substance use, housing, financial stability, employment, transportation, caregiver support, legal needs, and crisis services.
- Identify and administer eligible grants and funding opportunities supporting veterans’ programs and services.
- Develop and track performance measures, including claims activity, benefits awarded, client contacts, outreach activity, appointment access, referrals, grant compliance, and customer-service results.
- Maintain procedures to support consistent, timely, and equitable delivery of veterans’ services.
- Coordinate with Finance, Human Resources, Information Technology, Communications, Corporation Counsel, Emergency Management, other County departments, and community partners as needed.
- Maintain continuity-of-operations procedures for critical services, client records, claims assistance, staff communications, and public information during emergencies or service disruptions.
- Ensure staff are cross-trained and prepared to maintain essential services during absences, emergencies, or operational disruptions.
- Use secure County-approved case-management, records-management, VA and Wisconsin Department of Veterans Affairs systems, databases, productivity applications, and virtual-meeting tools.
- Maintain current knowledge of veterans’ benefits, claims procedures, federal and state law, privacy requirements, ethics, trauma-informed service practices, and County policies.
- Complete required County training and relevant continuing education.
- Attend veteran events, public meetings, trainings, emergency activations, or other operational needs outside normal business hours when required.
Benefits
- Health, dental, and vision insurance
- Life insurance
- Paid time off, including vacation, 10 holidays, 3 floating holidays, and accrued sick time that rolls over each year
- Pension plan with employer match and lifetime retirement payment
- Optional tax-advantaged 457 retirement savings plan
- Pay-for-performance system with eligibility for performance-based merit increases and non-base performance awards
- Employee wellness program with wellness and health programs and tools
- On-site health and wellness clinic
- Professional development opportunities
- On-site fitness center
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
