Veterans Service Community Outreach Specialist

Ottawa County•Mi 49424, MI

8d•Onsite

About The Position

Under the supervision of the Veteran Services Director, this role develops strategies and leads initiatives to increase awareness of the Veterans Services Department. It involves building relationships with veteran organizations and other service providers, collaborating with staff and community partners to increase veteran service utilization, and providing communications and public relations support. This is a full-time, benefited position based out of the James Street Complex in Holland, MI, with typical working hours of Monday - Friday, 8:00 a.m. to 5:00 p.m. The department will be relocating to the Fillmore Campus in West Olive, MI, in the Fall of 2026.

Requirements

Associate Degree in communications, marketing, business management or related field.
Two years experience interacting with the public to disseminate information and build relationships; or, any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
English language skills, including spelling, punctuation, grammar and usage.
Computer literacy, including thorough working knowledge of database management, Internet, MSWord, Excel and PowerPoint, desktop publishing and graphics application software.
Ability to design and develop materials for a variety of audiences with widely divergent cultural and socio-economic background and divergent levels of educational attainment and English fluency.
Ability to maintain positive working relationships with Veterans, members of the media, community organizations and other Veteran related partners.
Excellent oral and written communication skills.
Excellent interpersonal and human relation skills.

Nice To Haves

Bachelor's Degree preferred.
Experience with Veterans preferred.
Veteran Preferred.

Responsibilities

Participates in coordinating, planning and implementing public outreach initiatives to promote Ottawa County Veterans Services to other service agencies, community organizations, nursing homes, veteran facilities, veterans families and the general public.
Prepares internal and external communication.
Creates materials for presentations to residents, community organizations and veteran organizations.
Receives and responds to requests for information about the department from the media, community organizations, professional groups, business organizations, and the general public.
Coordinates, participates and facilitates community outreach in person, virtually and through public and social media.
Attends veteran member organization meetings (e.g., VFW, American Legion) nursing home and senior center events, libraries and other public events and facilities where veterans and their families gather in order to promote department activities and initiatives.
Attends and participates in Ottawa County Department of Veterans Affairs Committee meetings.
Researches employers partners for veteran related events.
Logs, tracks and maintains records on outreach and engagement activities.
Prepares narrative and statistical reports on community outreach, information sharing about the department and veteran engagement.
Interacts with staff, elected officials and the general public in person or by telephone to respond inquiries, share information about services and promote the department.
Behaves in a manner consistent with Ottawa County's values whenever on County premises or acting in an official capacity as representatives of the County.