Veterans Claim Representative Supervisor

Merced County•Merced, CA

5d•Onsite

About The Position

This position involves planning, organizing, coordinating, and administering a program of veterans services under federal and state guidelines. The role includes assisting with staff selection, promotion, evaluation, and termination, as well as providing training and development. The representative will interview, counsel, and advise veterans and their dependents on various benefits, assist them in processing claims, and procure necessary documentation. Additionally, the role involves providing guidance to other employees, maintaining a computer database of veteran/claimant data, disseminating information on services, preparing reports, and analyzing legislation and regulations.

Requirements

OPTION I: Two (2) years of work experience equivalent to a Veterans Claim Representative II in Merced County with specific knowledge and skills of how to process veterans' claims.
OPTION I: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
OPTION II: Four (4) years of responsible experience in work involving public contact, interviewing or counseling or a closely related field.
OPTION II: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
Federal, state and local laws and regulations pertaining to veterans rights, benefits and obligations.
Policies, operations, and functions of County Veterans Services programs.
Interviewing and counseling techniques.
Evidence as it pertains to Veterans Administration hearings and appeal procedures.
Community resources and local agencies related to veterans services.
Principles of supervision, training, and staff evaluation.
Operate a personal computer and other office equipment, including repetitive hand and arm motions.
Frequent use of hand-eye coordination.
Occasionally operate a motor vehicle.
Occasionally sit for extended periods.
Communicate effectively with others in person and over the telephone.
Analyze data, interpret directions, procedures and regulations, and develop appropriate conclusions, and prepare reports.
Perform job duties under stressful conditions.
Resolve conflicts and respond appropriately to complaints.
Complete multiple priority projects with conflicting deadlines.
Establish, implement and achieve goals and objectives.
Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
Maintain confidential information in accordance with legal standards and/or County regulations.
Represent the County with the community and other agencies.
Regular attendance is an essential function.

Nice To Haves

Specific knowledge and skills of how to process veterans' claims.

Responsibilities

Plan, organize, coordinate, administer, and carry out a program of veterans services under the guidelines of federal and state agencies.
Assist the department in selection, promotion, evaluation and termination of professional staff.
Provide training and staff development.
Interview, counsel and advise veterans and/or dependents on available financial, educational, vocational, legal and medical rights and benefits.
Assist veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits.
Procure necessary information and affidavits to support claims.
Provide instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy.
Enter veteran/claimant data into computer system to establish a data base for the system.
Disseminate information on veteran's service programs and procedures to individuals and organizations.
Prepare required reports; reviews and analyzes legislation and regulations, advising the department of its potential impact.
Train, evaluate and supervise staff.