Veteran Support Specialist

Veterans For Veterans • North Las Vegas, NV

18h • Hybrid

About The Position

The Veteran Support Specialist serves as a point of contact for veterans by providing education, administrative support, and compassionate communication throughout the benefits process. This position coordinates veteran support activities, prepares veterans for appointments, and collaborates with internal teams to ensure veterans are informed, prepared, and supported while promoting timely, organized, and high-quality service delivery.

Requirements

• Excellent verbal, written, and interpersonal communication skills, with the ability to build rapport and communicate professionally with veterans, colleagues, and external stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
• Demonstrated ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with professionalism and discretion.
• Proficiency with Microsoft Office Suite, CRM systems, email, and other cloud-based technologies; ability to quickly learn new software and internal systems.
• Ability to follow established policies, workflows, scripts, and escalation procedures while exercising independent judgment within the scope of the position.
• Ability to work both independently and collaboratively in a team-oriented environment while adapting to changing priorities and business needs.
• Ability to attend required in-office training, team meetings, and periodic on-site workdays as needed.

Responsibilities

• Coordinate veteran support activities throughout the benefits process by serving as a consistent point of contact and ensuring veterans receive timely communication, administrative support, and exceptional customer service.
• Prepare veterans for upcoming appointments by providing education, reviewing appointment expectations, and utilizing company-approved training materials, and educational resources.
• Encourage veterans to clearly communicate their personal experiences, symptoms, functional limitations, and concerns in their own words while maintaining established role boundaries.
• Monitor veteran engagement by identifying outstanding requirements, coordinating follow-up activities, and ensuring timely progression throughout the benefits process.
• Maintain complete, accurate, and timely case documentation by recording veteran interactions, updating the organization's case management system, and following established documentation standards.
• Organize and review veteran records to verify file completeness, identify missing information or documentation discrepancies, and ensure administrative readiness.
• Prepare case summaries, administrative notes, and supporting documentation to facilitate effective communication, informed decision-making, and continuity among internal team members.
• Track appointment schedules, outstanding documentation requests, and follow-up activities to ensure timely service delivery and efficient case progression.
• Collaborate with case managers, leadership, and cross-functional teams to coordinate veteran support activities, communicate updates, and maintain effective workflow coordination.
• Ensure veteran interactions, documentation, and administrative activities comply with company policies, privacy requirements, confidentiality standards, and established organizational procedures.
• Participate in required training, consistently apply quality standards, and support continuous improvement initiatives that enhance operational effectiveness and the overall veteran experience.
• Participate in company-sponsored events, volunteer initiatives, and community outreach activities that advance the mission of Veterans for Veterans and strengthen relationships with veterans, partners, and the communities we serve.

Benefits

• Opportunities for career advancement into expanded support, coordination, or case management roles based on experience, performance, and organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed