Veteran Care Specialist
Alamo Area Council of Governments•San Antonio, TX
•Onsite
About The Position
This is a responsible, non-supervisory position requiring familiarity with various veterans/government programs. Veterans Care Specialist support eligible veterans enrolled in the Veterans Directed Care (VDC) program by providing comprehensive case management and care coordination services that promote independence, choice, and quality of life. This role works directly with veterans and their caregivers to develop person centered care plans, and ensure services are delivered in a manner that aligns with program requirements and veteran directed care principles.
Requirements
- Valid Texas driver’s license and reliable transportation required
- Travel within 21 counties of the VA South Texas Healthcare System
- Familiarity with Case Management documentation
- Proficiency in basic computer skills, Windows, Microsoft programs (specifically Sharepoint and Excel) utilized for maintenance of electronic files
Nice To Haves
- Bilingual Spanish/English highly preferred
Responsibilities
- Handle, mediate and resolve disputes in regards to services, clients and provider issues
- Conducts assessments
- Provides counseling
- Tracks and verifies expenditures
- Coordinates with the Fiscal Management Agency
- Provides resource information or referrals to veterans and/or their family members
- Implements the consumer directed services through conducting person centered client assessment, creating individual service plan, conducting follow-up and on-going monitoring of veteran
- Provides information and referral services, counseling and other supportive service
- Maintains confidential case files
- Serve as a liaison between AACOG, Veterans Administration, Fiscal Management Agencies and social service agencies
- Attends meetings conferences, workshops and other in-service training programs related to the case management program and benefits counseling
- Assists in developing the area plan and any necessary amendment program/benefits counseling program
- Liaison between AACOG, vendor regarding invoices
- Completes related monthly reports
- Performs other job related duties as assigned
- Provides outreach to those clients who may benefit from other programs developed within the Area Agency on Aging
- Implements the case management program through the identification of clients
Benefits
- Generous benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
