Veteran Services Resource Navigator (Part-Time)

Mt. Hood Community College•Gresham Campus, OR

3d•Onsite

About The Position

Provides direct student-facing support to military-connected students, including student veterans, eligible dependents, and students using VA education benefits. Helps students connect with Veteran Services, understand general campus processes, navigate referrals and resources, and follow through on next steps. This is an onsite position. Work is typically performed in an office or student services environment with frequent interaction with students, staff, and campus partners. Regular computer use, student communication, documentation, and standard office duties are expected. Position may be assigned to provide coverage at a Veteran Services office, workstation, front-facing student support area, or other designated campus location.

Requirements

Associate degree OR completion of at least two years of college-level coursework toward a bachelor’s degree in education, liberal arts, psychology, social science, human services, or related field OR equivalent experience such as that gained by service in the military.
Two (2) years of experience providing direct support to student veterans, military-connected students, and/or other student or client populations.
Experience using computers and standard office technology, including email, Microsoft Office or similar tools, data entry, and/or appointment scheduling systems.
Ability to provide welcoming, respectful, and culturally responsive support to students from diverse backgrounds.
Ability to maintain confidentiality and protect student records in accordance with FERPA, Oregon law, and MHCC policies.
Ability to communicate clearly with students, staff, and campus partners.
Ability to listen carefully, ask clarifying questions, and help students identify appropriate next steps.
Ability to follow established procedures.
Ability to document student contacts, referrals, and service touchpoints accurately and consistently.
Ability to organize information, manage details, and follow through on assigned tasks.
Ability to work collaboratively as part of a team and maintain professional boundaries.
Ability to learn basic information about VA education benefits, campus processes, and Veteran Services procedures.
Ability to use standard office technology and learn student information, scheduling, and tracking systems.

Nice To Haves

Experience working in a community college, college/university student services office, school setting, public agency, nonprofit, or helping-services environment.
Experience supporting military-connected students, veterans, dependents, or students using VA education benefits.
Military experience, military family experience, or experience supporting military-connected communities.
Experience with community college student services such as advising, admissions, financial aid, basic needs navigation, counseling support, career services, or registration.
Experience with data entry, tracking systems, appointment scheduling, service logs, student records, CRM systems, or basic reporting.

Responsibilities

Provides welcoming, student-centered support to military-connected students who contact or visit Veteran Services.
Supports day-to-day front-facing operations of Veteran Services during scheduled coverage.
Greets students and visitors, routes calls and messages, responds to general inquiries, and provides information.
Provides appointment-based and drop-in support, including intake follow-up, troubleshooting basic barriers, helping students understand next steps, and documenting student contacts according to program practices.
Connects students with internal and external resources, including emergency aid.
Assists with navigating programs and processes.
Provides general, non-certifying benefits navigation support.
Explains general processes, timelines, and campus steps, and connects students to the School Certifying Official for certification-specific questions or actions.
Supports student communication related to Veteran Services processes, deadlines, appointments, available supports, and next steps.
Maintains accurate records, service logs, appointment notes, and basic reporting data related to student contacts, referrals, and program activity.
Assists with data collection and tracking needed for grant-related quarterly reporting.
Performs all other duties as assigned.