Veteran Service Care Coordinator | Part Time
About The Position
The Veteran Service Care Coordinator serves as a liaison among Marshfield Clinic Health System, the VA, Veterans, and community partners to help Veterans access healthcare and essential services. The coordinator assesses medical and social needs, mental health conditions, VA eligibility, military history, preventive health needs, and personal health goals, then supports Veterans with social assistance, coaching, and individualized action plans. The position helps Veterans understand and access benefits and services through the VA and community partners, and collaborates with clinicians, discharge planners, and community partners to support safe transitions and continuity of care across hospital, VA, and community settings. Administrative work includes verifying service authorizations, communicating with the VA, tracking program data, and complying with Sanford Health and VA standards. The coordinator also contributes to process improvement, shares best practices, develops educational materials, and supports staff and clinician education. The role advances seamless VA–community care integration and Veteran-centered services, with particular attention to unmet needs among rural Veterans. The position offers hybrid work flexibility and opportunities for community outreach. It is part-time, scheduled for 24 hours per week, with 8-hour day shifts.
Requirements
- Some post-secondary coursework in a health-related field or military equivalents.
- At least one year of experience working or volunteering in a direct service role with customer interaction, such as human services, healthcare, community outreach, or health education.
Nice To Haves
- Experience working with the needs of the Veteran population or military service.
- Current license or certification such as AAMA, RMA, LPN, CHW, Motivational Interviewing, or health coaching credentials (e.g., CHC, ACE, Wellcoaches, CTI).
- Relevant military medical training, including Medical Specialist (68W), Hospital Corpsman (HM), Aerospace Medical Service Specialist (4N0X1), Combat Medic (68W), Independent Duty Medical Technician (4NOX1C), Pharmacy Specialist (68Q), or Pharmacy Technician (HM-8404, 4T0X1).
Responsibilities
- Connect Veterans with healthcare services, community resources, and the VA to improve health outcomes and coordinate care across systems.
- Screen and assess Veterans’ medical and social needs, mental health conditions, VA eligibility, military history, preventive health needs, and personal health goals.
- Provide social support and coaching, and develop individualized action plans.
- Help Veterans navigate VA benefits and eligibility and access services through the VA and community partners.
- Collaborate with clinicians, discharge planners, and community partners to support safe transitions of care and continuity between hospital, VA, and community-based services.
- Assist Veterans with post-discharge needs.
- Verify service authorizations, maintain communication with the VA, track program data, and ensure compliance with Sanford Health and VA standards.
- Share best practices, develop educational materials, and assist with staff and clinician education.
- Support system and process improvement and program goals for VA–community care integration and Veteran-centered services.
Benefits
- Hybrid work flexibility
- Opportunities for community outreach
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
