Veteran Service Assistant - Overnight - Phoenix

U.S.VETS•Phoenix, AZ

2d•$16 - $20•Onsite

About The Position

This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve. U.S. VETS is the leading nonprofit working to end veteran homelessness.

Requirements

High School Diploma or equivalent required.
Experience working with veterans, individuals in recovery, or similar populations preferred.
Strong interpersonal and communication skills.
Ability to remain composed in high-stress situations and apply sound judgment.
Commitment to fostering a safe, sober, and respectful environment.
Basic computer literacy.
Valid driver’s license required.
Must meet company insurance requirements and complete a provided driver training course.
Experience with programs, client population, similar populations, or other relevant experience preferred.
Ability to work collaboratively with residential staff.
Must promote client-centered philosophy and skilled in creating/maintaining a sober environment.
Must be energetic, dedicated to mission and flexible.

Nice To Haves

Valid driver's license preferred (company vehicle use may require additional training and insurance eligibility).

Responsibilities

Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
Maintain logs, reports, and documentation of services, safety checks, and client interactions.
Weekly cleaning of residential units and administration building, as well as common areas in the adjoining building.
General dusting of the entire building common areas only.
All desks, tabletops and countertops to be wiped down and sanitized.
All floors to be vacuumed, mopped, and swept accordingly.
Trash removal all cans, utilizing dumpster on site, replenish trash bags.
General cleaning in all bathrooms to include: Toilets, floors, sinks, mirrors, replenish supplies.
Cleaning of breakrooms to include sinks, countertops, tables, trash.
Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis.
Cleaning of baseboards and vents on an as needed basis.
Sweeping of entry steps and mop as needed.
Additional cleaning, sanitizing as needed in relation to COVID-19.