Veteran Program Case Manager

Archdiocese of St. Louis•St. Louis, MO

About The Position

Catholic Charities of the Archdiocese of St. Louis through our service line of St. Patrick Center is looking for a Rural Counties Case Manager to provide housing-focused case management to veterans and families enrolled in the Supportive Services for Veterans Families program who are unhoused or at risk of homelessness. Serving nine rural counties, the role uses a wrap‑around approach to assess needs, create individualized service plans, coordinate housing and financial stability resources, and document services. This position is based out of the Festus or St. Charles, MO office and requires regular travel to meet clients throughout the service area. Core working hours for this position are Monday through Friday 8am to 4:30pm.

Requirements

College degree or 4 to 6 years of equivalent professional experience required.
Knowledge of housing and other supportive service resources.
Knowledge of housing and other supportive service resources
Valid and current driver license required (MO residents require Class E).
Valid and current auto insurance required.
Reliable vehicle is required.
Ability to perform effective case management.
Ability to follow, understand and meet grant requirements including paperwork.
Interest in helping veterans reach their full potential.
Ability to work well with a wide range of people in various settings.
Excellent computer skills and the ability to process large amounts of data.
Ability to handle confidential information.
Ability to remain calm in stressful situations.
Ability to manage a large caseload.
Ability to perform effective case management.
Ability to follow, understand and meet grant requirements including paperwork.
Available to work a minimum of 37.5 hours a week.

Nice To Haves

BSW or related field preferred.
Prefer 1-2 years’ experience working with the unhoused population preferred.
Veteran status preferred.

Responsibilities

Assess client program eligibility at initial intake.
Assess the client’s strengths, desires, and immediate/long term needs.
Assist with stably housing clients within 90 days of enrollment.
Make in-home visits to observe indicators of the client’s progress.
Assist clients with their transportation, clothing, furniture, and food needs.
Assist clients with monthly budgeting.
Collaborate with SSVF Peer Support services as needed.
Receive input from SSVF staff regarding housing, mentoring, substance use and other immediate/long term needs.
Responsible for meeting goal indicators as outlined in the SSVF grant.
Assist and complete special case management projects as directed by program Manager or program Director.
Complete daily and monthly departmental paperwork
Update clients’ electronic files in CaseWorthy daily, to include communication with clients, services provided, or any internal or external referrals made.
Create and maintain an organized hard copy file for each client.
Refer clients to additional resources to address other service needs such as mental health and substance use disorders, and legal assistance.
Make referrals to other SPC Programs as appropriate.
Refer clients to local VA medical centers for potential health and financial benefits assistance.
Develop relationships with clients and their natural supports.
Work with other employment and veteran services programs within the community and St. Patrick Center staff.
Networks with federal, state, and local agencies
Other duties as assigned.