Veteran Liaison

SENECA HEALTH SERVICES INC•Maxwelton, WV

5d•Hybrid

About The Position

Serves as the primary point of contact for veterans, active-duty service members, and their families within the CCBHC. Helps ensure engagement in the veteran communities/organizations, increase access to care, coordinates linkage and referral to behavioral health, medical, community, and VA resources, and assists veterans in navigating available benefits and supports. Promotes culturally competent, trauma-informed services consistent with CCBHC requirements, West Virginia behavioral health rules, and federal guidelines.

Requirements

High School Diploma or GED required.
Experience working with veterans required.
Valid driver’s license and vehicle required.
Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen.
Knowledge of VA systems, military and veteran culture and veteran benefit programs and community resources.
Ability to develop rapport and effectively engage veterans and families.
Able to represent Seneca in a positive manner i.e. maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Code of Conduct & Ethical Practices.
Demonstrated knowledge of basic computer skills required

Nice To Haves

Bachelor's Degree in a Human Service field preferred.
Prior service in the US Armed Forces strongly preferred.

Responsibilities

Conduct outreach to veterans, service members, and military families in the community, including collaboration with local VA facilities, Vet Centers, community organizations, National Guard units, and veteran service agencies.
Increase awareness of CCBHC services through outreach events, presentations, and community partnership development.
Serve as a veteran-informed point of contact to reduce barriers to treatment and encourage early engagement in behavioral health and SUD services.
Assist veterans and families with connections to behavioral health services, crisis services, case management, peer support, and primary care screening.
Coordinate referrals to VA services (healthcare, benefits, housing, vocational services) in compliance with HIPAA and 42 CFR Part 2 when applicable.
Provide assistance with navigating systems such as TRICARE, VA benefit applications, CHAMPVA, housing programs, and community resources.
Arrange and/or assist with transportation linkage when needed; maintain documentation of all service coordination activities.
Follow up to ensure services arranged were accessed and assist with problem-solving barriers.
Provide non-clinical support and guidance to veterans experiencing behavioral health concerns, PTSD, SUD, homelessness, or reintegration challenges.
Offer supportive counseling within scope (non-therapeutic) and connect individuals to licensed professionals as appropriate.
Develop and maintain strong partnerships with federal, state, and local veteran-focused agencies and service providers.
Advocate internally for the unique needs of veterans to enhance culturally and trauma-informed care.
Participate in CCBHC interdisciplinary team meetings to support coordinated, team-based care.
Maintain complete, timely, and accurate documentation of all contacts, referrals, linkage efforts.
Track outreach statistics, access data, and service coordination outcomes for CCBHC reporting requirements.
Maintain veteran-informed and trauma-informed practices in all interactions.
Participate in team meetings.
Work closely with other team members.
Assure quality service for clients by becoming knowledgeable of and adhering to rules, regulations, and legal requirements and by documenting services provided in accordance with established standards.
Secure information by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client information confidential.
Represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Code of Conduct and Ethical Practice.
Other duties as assigned by supervisor.