Specialist, Veteran Benefits

Tarrant County College District•Fort Worth, TX

9d•Onsite

About The Position

This role is responsible for supporting the enrollment of veteran and military-connected students at Tarrant County College (TCC).

Requirements

Associate’s degree or 60 college credit hours and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
Skilled in using educational ERP (Enterprise Resource Planning) applications (e.g., Colleague, Banner, etc.), document imaging software (e.g., Laserfiche), and enterprise systems, including the Microsoft Office 365 suite
Ability to use remote work tools, including video conferencing
Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
Ability to think critically to effectively solve and escalate non-standard problems using established procedures in a fast-paced work environment
Ability to review basic information and follow policies, procedures, and guidelines when completing assigned tasks
Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Nice To Haves

Bachelor's degree
Bilingual in verbal and written English and Spanish
At least one (1) year’s working experience with higher education Admissions, Records, and Registration policies and procedures as well as State and Federal educational benefits for veterans and eligible family members
At least one (1) year’s working experience as a School Certifying Official (SCO)

Responsibilities

Provides enrollment and onboarding assistance to veterans and eligible family members, making appropriate referrals to campus and community resources and agencies
Helps students understand the expectations for those utilizing Veterans Affairs (VA) and state entitlements to fund their studies
Serves as a School Certifying Official (SCO) for the district and will assist with certification preparation, recording, and adjustment in the Department of Veterans Affairs information system; completes initial and annual SCO training
Supports active-duty military and spouses with tuition assistance concerns
Utilizes TCC's student information and imaging workflow platforms to verify and document eligibility and usage of related programs
Guides students on filing TCC requests for use of VA benefits including explaining supplemental required documents, as well as how to utilize the Hazlewood tuition waiver program
Maintains positive relationships with veterans' counselors and advisors on assigned campuses to assist students; collaborates with VA educational liaisons and counselors to resolve student concerns or needs
Facilitates veteran student orientation, workshops, and seminars; promotes and supports campus student veteran organizations
Adjusts residency type and applies state residency and tuition waivers as appropriate for veterans and eligible family members; routes VA correspondence for TCC action, including debt letter resolution
Assists with the preparation of the annual catalog approval application packet for the Texas Veterans Commission (TVC) and term reports for Hazlewood recipients
Reviews professional pilot training invoices and flight logs to determine charges eligible for VA certification and will need to be able to articulate these determinations to flight program leads
Hires and supervises VA work-study students or other student employees, trains Admissions and Registrar staff on VA and other veteran educational benefits
Travels to various work locations at TCC campuses and other teaching locations in Tarrant County
Participates on behalf of the College in external community organizations and associations as assigned to support the Essential Performance Requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Works under the supervision of the assigned department leader
Performs Other Related Tasks as Required