In Home Services Coordinator VDC
About The Position
The Veteran-Directed Care (VDC) Program Coordinator coordinates, implements, and monitors the VDC program in collaboration with the Department of Veterans Affairs, local healthcare partners, community providers, participants, and designated representatives. The program supports eligible Veterans who need assistance with activities of daily living and other ongoing services, giving participants greater choice and control over the services they receive. Participants develop individualized spending plans and direct the selection and management of workers who provide approved services. The coordinator ensures participants receive appropriate information, support, and assistance. The role maintains accurate documentation, monitors service delivery, coordinates caregiver payments, and ensures compliance with applicable VA requirements, organizational policies, contractual obligations, and fiscal controls. Specific assignments may vary according to the needs of the Division.
Requirements
- Associate degree in human services, healthcare administration, social services, business administration, or a related field; relevant equivalent experience may be considered.
- Two or more years of experience in program coordination, case management, healthcare services, human services, or a related field.
- Experience maintaining confidential records and completing detailed documentation.
- Ability to interpret program procedures, follow contractual requirements, and identify compliance concerns.
- Strong organizational, communication, problem-solving, and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency with Microsoft Office and electronic recordkeeping systems.
- Ability to work respectfully and effectively with Veterans, older adults, people with disabilities, caregivers, and diverse community members.
Nice To Haves
- Experience working with Veterans or Veteran-directed services.
- Knowledge of VA programs, long-term services and supports, Medicaid-funded services, or Area Agency on Aging programs.
- Experience with payroll documentation, budget tracking, payment reconciliation, or grant-funded program administration.
- Experience conducting file reviews, quality assurance, compliance monitoring, or audit preparation.
- Knowledge of Oregon community resources and aging and disability services.
Responsibilities
- Coordinate day-to-day VDC program operations within the AAA.
- Serve as a primary point of contact for Veterans, authorized representatives, caregivers, VA personnel, healthcare partners, and other service providers.
- Coordinate referrals, intake, eligibility verification, enrollment, and ongoing participant services.
- Maintain program procedures, workflows, forms, tracking systems, and documentation.
- Monitor caseloads, service utilization, program performance, and participant needs.
- Coordinate with AAA leadership to address program challenges, staffing needs, and service delivery concerns.
- Participate in program and partner meetings and required training.
- Explain the VDC program, participant responsibilities, available supports, and applicable requirements.
- Help participants understand care-direction options and how to select qualified workers.
- Support development and maintenance of individualized service plans and participant-directed spending plans, as required by the applicable program model.
- Help participants understand allowable services, spending limitations, documentation requirements, and available resources.
- Coordinate referrals to appropriate community services and supports.
- Monitor participant satisfaction, service continuity, and changes in circumstances.
- Respond to participant concerns and coordinate corrective action when needed.
- Treat participants with dignity and respect, considering their preferences and independence.
- Assist participants in understanding how to select, hire, and manage workers.
- Coordinate required worker enrollment, onboarding, and documentation with the appropriate administrative or fiscal agent.
- Verify required employment, screening, payroll, and program documentation is complete before services or payments are authorized, as applicable.
- Guide participants and workers on timekeeping, service documentation, approved work duties, and reporting requirements.
- Monitor service delivery and address discrepancies, missed services, and participant or caregiver concerns.
- Coordinate caregiver arrangement changes and support continuity of care.
- Refer payroll, employment, and worker classification questions to appropriate human resources or fiscal personnel.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
