Veteran Directed Care Options Counselor Assistant- Must Live in Puerto Rico to Apply

BAY AGING • Puerto Rico, PR

37d • $18 - $20 • Hybrid

About The Position

A highly organized and self-motivated problem solver to support Community Living Programs with a special emphasis on the Veteran Directed Care (VDC) Program. Requires demonstrated excellent writing, interpersonal customer service (telephone and in-person) and computer skills (Microsoft Word, Excel, and Outlook). This position reports directly to their assigned VDC Options Counselor.

Requirements

• Demonstrated excellent writing skills.
• Demonstrated excellent interpersonal customer service skills (telephone and in-person).
• Demonstrated excellent computer skills (Microsoft Word, Excel, and Outlook).
• Knowledge of HIPPA regulations.
• Knowledge of Microsoft Office programs (e.g., word processing, spreadsheet, PowerPoint, e-mail).
• Knowledge of other computer programs as related to job performance.
• Knowledge of General Medicaid & Medicare eligibility criteria.
• Knowledge of Bay Aging corporate policies and procedures.
• High School Diploma or equivalent.
• At least 3 years of experience working with seniors, disabled adults, human services, or general case management field.
• Must possess valid Driver’s License.

Nice To Haves

• Use of agency data base systems-training provided, as needed.
• Stays current in the knowledge of the profession, community resources, and funding opportunities available to seniors and disabled adults.
• Utilizes knowledge in advocacy of client needs.
• Maintains certifications and other training as required under agency policies or as mandated by program guidelines.

Responsibilities

• Routine contact with clients and fiscal staff.
• Assist with missing timesheets or timesheet issues for VDC program.
• Prepare new enrollment packets for clients and complete follow-up on missing/incomplete/incorrect documents.
• Prepare and follow up on written Veteran requests, case closings, and authorizations needed for VDC program.
• Perform data entry in Cumulus.
• Complete monthly phone calls.
• Complete quarterly visits in the veteran’s home.
• Complete assessments in-home or by phone as needed.
• Assist VDC Options Counselors with all components of the VDC program as needed.

Benefits

• Equal Opportunity Employer.
• Commitment to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED