Veteran Care Coordination Specialist (VCC Specialist).
About The Position
At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Veteran Care Coordination Specialist, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team. At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.
Requirements
- High School Diploma or GED required
- Minimum of one (1) to two (2) years of experience in healthcare, home care, case management, care coordination, or a related field
- Strong written and verbal communication skills
- Exceptional organizational and time management abilities
- Ability to manage multiple priorities and high-volume referral activity
- Strong data entry and computer skills
- Ability to work independently and collaboratively within a team environment
- Excellent problem-solving skills and attention to detail
Nice To Haves
- Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred
- Experience working with VA referrals, veterans' services, or healthcare coordination preferred
Responsibilities
- Managing veteran referrals from intake through care coordination and service initiation
- Ensuring referrals are accepted, processed, and documented accurately and timely
- Entering and tracking all accepted and denied referrals within required systems
- Building patient profiles and supporting onboarding activities
- Coordinating care services and initiating care plans as appropriate
- Serving as a key point of contact for veterans, family members, VA representatives, and internal teams
- Providing timely communication and updates regarding referral status and care coordination activities
- Monitoring expiring authorizations and proactively working to prevent service interruptions
- Identifying and resolving barriers to care to improve service delivery and reduce unnecessary discharges
- Maintaining accurate documentation and compliance within all required systems
- Supporting operational excellence through attention to detail, organization, and follow-through
- Ensuring all activities align with the vision of Elara Caring's leadership team and VetCare program
- Promoting Elara Caring's mission, values, and commitment to quality care
- Maintaining patient and employee privacy and confidentiality in accordance with HIPAA regulations
- Performing other duties and special projects as assigned
Benefits
- Tuition reimbursement for full-time employees
- Free continuing education opportunities for all team members
- Clear paths for career growth and advancement
- Comprehensive medical, dental, and vision insurance
- 401(K) with employer match
- Generous paid time off, including holidays and family/pet bereavement
- Pet insurance for your furry family members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
