Veteran and Military Student Success Specialist

Tennessee Board of Regents • Blountville, TN

6d • $23,784 - $27,027 • Onsite

About The Position

Reporting to the Director of the Veteran and Military Student Success Center (VaMSSC), the Veteran and Military Student Success Specialist certifies benefit recipients to Veterans Affairs (VA) and supports military-affiliated students. The position is classified as clerical/support and is based at Northeast State Community College. The schedule is 27 hours per week. Salary is $23,784–$27,027 ($16.94–$19.25 per hour), dependent on education and experience.

Requirements

• Associate degree or higher from an accredited institution.
• Technology skills including MS Office (Word, Excel, Outlook), videoconferencing software, digital records management systems, general operating systems, and data information systems.
• Ability to work independently.
• Ability to establish and maintain effective and cordial working relationships.
• Knowledge of records management concepts and best practices.
• Attention to detail, accuracy, and follow-through.

Nice To Haves

• One or more years of experience in higher education or Veterans services.
• Experience working with VA educational benefits or military-affiliated student services.

Responsibilities

• Serve as a School Certifying Official and maintain related annual training requirements.
• Comply with Tennessee State Approving Agency policies and guidelines to maintain the College’s eligibility for GI Bill® benefits.
• Comply with mandated procedures from the VA and the Department of Defense Memorandum of Understanding.
• Manage VaMSSC administrative duties, including records management, answering calls, processing mail, maintaining website and social media pages, and assisting walk-in clients.
• Initiate admissions and/or education benefit applications and related forms.
• Process administrative records and enter veterans’ information into appropriate computer systems; certify eligible students each semester and make changes weekly as needed.
• Promote the VaMSSC and related services on campus and in the community, including travel to local guard/reserve units.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree