Change of Enrollment Veteran Affairs Specialist

Full Sail University•Winter Park, FL

7d•Onsite

About The Position

The Financial Aid COE VA Specialist is responsible for counseling veteran students and their families through reentry to Full Sail or in changing their enrollment at Full Sail. The COE VA Specialist will guide veteran students through various financing options.

Requirements

Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education
Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Ability to maintain active customer and employee communication
Access, input and retrieve information from the computer system
Enter alpha-numeric data into a computerized system often while listening on the telephone
Sitting for long periods of time at a workstation and computer
Maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends

Nice To Haves

Highly developed sense of integrity and commitment to student satisfaction
Ability to communicate clearly and professionally, both verbally and in writing
Ability to handle complaints and diffuse difficult conversations
Strong decision making and analytical abilities
Strong attention to detail
Demonstrated time management and organizational skills
Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time-sensitive environment
Ability to adapt to changing and competing priorities
Ability to work within the scope of Title IV regulations
Demonstrate initiative and adaptability to change
Ability to work independently and efficiently
Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines

Responsibilities

Reviews change of enrollment inquiries within 48 hours of being received
Conducts student contact/meetings to review financial aid and VA benefits before generating a change of enrollment
Responsible for evaluating potential challenges and ways to overcome
Responsible for determining the most opportune time for change of enrollment to occur
Provides student with any documents that would be required to calculate financial aid and VA benefits
Understand the withdrawal calculation procedures
Discussion of software and laptops
Calculate tuition adjustments
Process enrollment changes
Educate and communicate with students through the process of securing federal/alternative funding and/or VA benefits for change of enrollment while ensuring a positive service experience
Maintain current knowledge of all Title IV regulations and institutional policies, as well as enforcing college, state, and federal policies
Adhere to the policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrates a strong commitment to the mission and values of the organization
Adhere to company attendance standards
Perform other duties as assigned