Vetco Veterinary Clinic Lead – Training provided (Driving Role)

Petco•Grapevine, TX

About The Position

The Vetco Veterinary Clinic Lead serves as the field team lead, providing functional direction to field staff and acting as the primary escalation point for customer, veterinary, and store partner issues. The role is responsible for clinic performance and operational compliance and, when assigned, safely drives a company vehicle to and from vaccination clinic locations and the office. The lead may perform one or more clinic team roles and provides coaching and direction to team members. The position involves working with customers, animals, store partners, and clinic leadership; managing clinic operations and paperwork; handling revenue and equipment; and completing shift reports and end-of-day reconciliation. The role directly reports to the Market Manager. Field associates report to the Market Manager, while the Clinic Lead provides work direction and functional leadership to rig employees during clinic work or transit. Most duties are conducted indoors, with passenger-vehicle travel between work locations and possible overnight travel in some locations.

Requirements

Must be able to perform all clinic job roles.
Outstanding customer service skills, aptitude for basic sales techniques, interest in animals, and a professional appearance and demeanor.
Leadership qualities and/or experience.
Ability to operate company vehicles.
Ability to communicate effectively, provide functional direction and team leadership, and independently resolve difficult situations.
Comfort handling and restraining animals in accordance with company policy.
Existing Petco partners applying must be in good standing.
Ability to lift and move equipment up to 40 pounds as necessary.
Ability to bend, kneel, and stand for long periods.
Ability to perform essential duties with or without reasonable accommodation.

Responsibilities

Provide functional direction and supervision to field team members and coach them in clinic roles.
Perform clinic team roles as needed.
Safely operate a company-supplied vehicle to and from clinic locations and the office when assigned as driver.
Communicate with customers and business partners to manage difficult situations, including pet bites, reactions, and emergencies; serve as the primary point of contact for the Market Manager on clinic-related issues.
Partner with clinic-location leadership to choose clinic locations, plan crowd management, and address issues.
Ensure clinic processes are followed and paperwork is accurate and complete.
Lead targeted discussion topics during the daily commute to support a sales environment.
Handle daily revenue appropriately, including deposits to a safe or bank.
Help customers complete paperwork for accurate medical records.
Manage crowds, clean up pet waste, and handle situations involving disruptive pets; offer available discounts to customers who have had a disruptive or unpleasant experience.
Safely load and unload equipment and supplies from the company vehicle.
Assist with training new partners according to the training plan.
Understand and communicate Vetco medical recommendations, booster schedules, and products.
Communicate effectively with store management to foster cooperation and business success.
At clinic conclusion, present the report card and site report to the MOD and obtain the applicable gross sales receipt or SKU movement report.
Before leaving, ensure the clinic area is clean and free of trash, sharps, equipment, and supplies left on floors or shelves.
Notify the store well in advance if the clinic team is running late.
Reconcile equipment and supplies at the end of the clinic and workday; restock rig supplies and product bins.
Escalate clinic issues to the Market Manager, Store Manager, and/or Vetco Customer Service through the incident-reporting process.
Ensure all paperwork and checklists are completed accurately, including Clinic Lead reports for each shift.
Participate in company- and sponsor-facilitated training on products, services, policies, and procedures.