Vet Clinic Resource Consultant, Part-time

Anderson Humane•South Elgin, IL

6d•Onsite

About The Position

Anderson Humane’s South Elgin Veterinary Clinic is searching for a part-time Clinic Resource Consultant to deliver outstanding service to our clients and support exceptional healthcare for our animals. This role is crucial in ensuring shelter animals are scheduled appropriately for medical needs and assisting clients with navigating low-cost veterinary care appointments. The position involves training in multiple computer programs, processing payments, and maintaining a welcoming environment for visitors.

Requirements

At least 1 year of professional customer service experience.
Availability to work a flexible part-time schedule of weekday mornings, afternoons, and evenings; as well as nights, weekends, and non-standard hours as required.
Strong desire to work with the public using exceptional verbal and written communication skills.
Eagerness to master new software programs.
Ability to exercise a high level of professionalism, especially in stressful and emotional situations.
A natural ability to juggle tasks and re-prioritize in changing circumstances.

Nice To Haves

Fundamental veterinary knowledge or vet clinic experience is a plus.

Responsibilities

Ensure each shelter animal is scheduled appropriately for vaccines, exams, and surgeries.
Assist clients with scheduling and navigating their low-cost veterinary care appointments, as needed.
Use initiative to support client needs, and resourcefulness to respond to medical questions, and review post-visit care instructions.
Train in multiple computer programs to provide superior service and process clients’ payments.
Warmly greet visitors and maintain a welcoming environment.