Vertical Transportation KapstoneVT™ Program Director

Walker Consultants•Nashville, TN

1d•Remote

About The Position

Walker Consultants is seeking a proactive and organized Program Director to lead and grow our KapstoneVT™ platform within our Vertical Transportation practice. This is a hands-on leadership role focused on driving the development and execution of a performance-focused, data-driven program that delivers measurable insight across elevator and escalator portfolios. The role involves managing KPI data, reporting, and program operations, building scalable processes, and leading a growing team. The Program Director will be instrumental in transforming complex data into meaningful insights, ensuring accuracy, consistency, and efficiency. This position offers an opportunity to build, lead, and shape a key service offering within Walker, with success depending on being a self-starter, managing multiple priorities, communicating effectively, and leading with accountability.

Requirements

Bachelor's degree in Architecture, Engineering, Management, or related field preferred (or equivalent experience)
2+ years of experience in the vertical transportation industry
Experience leading operational programs, data-driven workflows, or service-based teams
Strong data management and reporting skills, including Power BI or similar tools
Ability to manage multiple priorities and large datasets with a high level of accuracy
Experience building and scaling teams, processes, or programs
Strong organizational, communication, and problem-solving skills
Working knowledge of elevator and escalator systems preferred

Responsibilities

Lead the day-to-day operations of the KapstoneVT™ program, ensuring consistent, accurate, and timely delivery across all service areas.
Manage large volumes of operational and client data, including intake, tracking, and organization.
Oversee KPI data collection, validation, and reporting to support performance insights and decision-making.
Develop and deliver dashboards, analytics, and reports using tools like Power BI.
Build, lead, and develop a growing team—assigning work, setting priorities, and driving accountability.
Create and refine scalable processes, workflows, and standard operating procedures to support program growth.
Identify gaps in data, workflows, and service delivery, and implement solutions to improve efficiency and accuracy.
Partner with consultants and internal teams to support performance tracking, maintenance assessments, and client deliverables.
Lead onboarding for new clients, establishing structured and repeatable processes.
Oversee program-related financial processes, documentation, and compliance requirements.

Benefits

Annual discretionary bonus program
Opportunity to purchase Walker stock
Medical, dental, vision, company-paid life insurance
Mental wellness benefits
Health Savings Account with company contribution
401(k) with company match
Flexible Spending Accounts and Commuter Spending Accounts
529 college savings plan
A minimum of 3 weeks of Paid Time Off per year
9 paid holidays per year, including 3 paid floating holidays
5 days of bereavement leave and PTO Donation Bank
100% compensation replacement during short-term disability leaves
Paid parental leave
Paid community involvement hours
Tuition and licensure reimbursement, and sponsorship of professional memberships
Internal conferences and professional development opportunities
Employee Resource Groups and Affinity Groups