Vertical Operations Manager

UVeye•Teaneck, NJ

2d•$110,000 - $125,000•Hybrid

About The Position

The Vertical Operations Manager is accountable for the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This role ensures sales commitments are executable by Operations and delivered to customers reliably and efficiently within defined SLAs.

Requirements

5+ years of experience leading field operations, service delivery, or technical operations teams.
Experience managing distributed Field Service Engineers (FSEs) or technical field teams.
Experience in the automotive, fleet, rental, dealership, or a similar operational environment.
Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations.
Experience with capacity planning, resource allocation, and operational forecasting.
Strong understanding of SLAs, KPIs, and operational performance metrics.
Experience managing high-volume deployment, installation, or field service projects.
Experience managing third-party vendors, contractors, and installation partners.
Proficiency with ERP, CRM, or Field Service Management (FSM) systems to manage operations and drive performance.
Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics.
Excellent communication, stakeholder management, and escalation management skills.
Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
PMP, Lean Six Sigma, or other project management certifications are a plus.
Travel to on-site locations based on business flow.

Nice To Haves

PMP, Lean Six Sigma, or other project management certifications are a plus.

Responsibilities

Ensure the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This includes delivering installations on time, maintaining SLA compliance, scaling delivery capacity, and achieving target costs.
Oversee all aspects of planning, resource allocation, safety compliance, and quality for installations, maintenance activities. Ensure installation targets are met: 2 days for Rental/Dealership installations and 4 days for Fleet installations. Ensure that maintenance (support visits) have a clear scope of work to complete on time, with a first time right approach.
Act as the operational counterpart to the Sales and Implementation teams. This involves confirming the feasibility of sales commitments, identifying associated risks, and translating those commitments into concrete, executable operational plans.
Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning.
Manage installation partners and contractors. Responsibilities include continuously monitoring and evaluating vendor performance across key areas like cost, quality, and execution.
Proactively achieve critical operations metrics, including on-time delivery, first-time fix rates, and target cost per install, by implementing proactive corrective actions.