Verifications Supervisor

Henry Schein•NV Remote, USA, NV

3d•$63,396 - $99,056•Onsite

About The Position

This position is responsible for overseeing the day-to-day operations of the Verifications team, including all department KPI’s. Work closely with Regulatory Affairs and the Verifications management team to ensure that systems and processes are compliant with all applicable State and Federal requirements for the distribution of prescription drugs and devices. Ensure new customer accounts are set up correctly and potentially fraudulent orders are reviewed and identified. Partner with Sales, DC Ops, and IT to ensure that customer orders are streamlined while ensuring compliance. Provide formal performance feedback, including performance appraisals, and resolve conflict.

Requirements

Substantial knowledge of JDE, Siebel and MS Office applications.
Substantial knowledge of Verifications policies and procedures.
Full understanding of State and Federal regulatory requirements and an awareness of international regulations.
Consistently demonstrated leadership and coaching skills.
Ability to build morale and motivate a team.
Excellent dispute resolution skills.
Strong leadership skills and ability to motivate teams.
Excellent communication skills, performance feedback and ability to resolve disputes effectively.
Excellent verbal and written communication skills
Ability to multi-task.
Ability to learn applicable computer systems.
Excellent analysis and problem solving skills.
Excellent decision making skills.
Understand and ability to interpret financial information that impacts department.
Ability to plan and coordinate successful projects, manage risks, costs, time and project teams.
Strong planning and organizational skills and techniques.
Typically 4 to 5 years of related support experience; 3 or more years of management experience.

Responsibilities

Oversee the day-to-day activities of the Verifications team to ensure State and Federal compliance, including account set up.
Review productivity, quality, and provide performance feedback to all TSMs.
Troubleshoot questions and problems related to system processes.
Prioritize and delegate daily work assignments.
Partner with Regulatory Affairs to understand the impact of new and existing legislation to ensure compliance.
Partner with Sales to communicate State and Federal requirements to customers.
Work with Sales to create customized processes for customers, as needed.
Resolve escalated customer inquiries.
Participate in special projects and perform other duties as required.