Verifications Researcher

HireRight•Tulsa, OK

About The Position

Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required). Verifications Researchers will be ensuring a first class Customer and Candidate experience through verifying (as applicable) standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc. Other duties may also be assigned.

Requirements

High School diploma or equivalent required

Nice To Haves

Bachelor’s degree in a related field is preferred

Responsibilities

Ensure that duties are carried out professionally and in line with the priority to help Candidates get hired
Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner
Process background reports according to current reporting guidelines and standards
Maintain in-depth working knowledge of all current guidelines
Complete escalated/rejected requests requiring further investigation
Ensure accurate and prompt turnaround on all reports
Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken
Provide timely follow-up and follow through on all requests, reports, and escalations
Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
Collaborate with other teams to keep Clients informed of issues throughout the screening process
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
Be open to cross training in other functions outside of immediate scope of responsibility
Ensure all actions comply with all applicable Data Protection legislations
Assist team members and works as part of the team to ensure customers’ expectations are met
May assist with mentoring, training, and coaching of new team members within immediate team
May assist in ad hoc projects as and when required
Track and report issues with our business partners
Conduct interviews with professional referees to verify Candidates’ employment history