Verifications Representative

Henry Schein

8d•$37,735 - $58,962

About The Position

The Verifications Representative supports prescription product order processing by ensuring customer licensing information is accurate, complete, and compliant with applicable federal and state regulations. The role works with customers, Sales, and internal teams to facilitate account setup and order processing and maintain licensing and customer account records.

Requirements

Typically one or more years of related experience.
Very good telephone etiquette and effective dispute-resolution skills.
General computer skills and ability to learn applicable computer systems.
Ability to clearly document customer licensure information.
Good time-management and work-prioritization skills.
Very good attention to detail and accuracy.
Customer-service orientation.
Very good interpersonal communication skills.
Very good written and verbal communication skills.
Ability to maintain confidential and highly sensitive information.
Ability to work in a team environment.
Ability to multitask.

Nice To Haves

General education, vocational training, and/or on-the-job training.

Responsibilities

Verify applicable federal and/or state licensing documentation to release customer orders for prescription products.
Contact customers by email and phone to verify additional information as needed.
Review and activate new customer accounts, review potentially fraudulent orders, and communicate with external departments as needed.
Document and update customer license information to ensure regulatory compliance.
Interact with the Sales team and other internal divisions regarding customer orders for prescription products.
Participate in special projects and perform other duties as required.