Verifications Agent

Eftsure • Dallas, TX

2d

About The Position

Eftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Their unique SaaS products enable them to secure an enviable list of clients across a wide range of industries. The company is looking for enthusiastic, analytical and energetic agents to join their growing Verifications Team. The role involves making outbound verification activities via a mix of call and non-call based channels, as well as answering inbound calls from customers and suppliers to complete the verifications process. As a verifications agent, you will play a key role in the success of Eftsure’s solution, working across a list of customers to enable them to feel confident when paying their suppliers, vendors, and employees. This is an entry-level position suitable for individuals looking to start their career in a fast-growing operation and in cyber security.

Requirements

• 1 year in a customer service call center environment
• Customer focused
• Excellent attention to detail
• Exceptionally thorough
• Very strong team player
• Very Analytical
• Polite, friendly and professional phone manner

Nice To Haves

• Experience in Cyber Security Industry desirable

Responsibilities

• Accurately make outbound customer verification inquires through all call and non-call channels.
• Respond accurately and timely to inbound customer and supplier verifications inquiries.
• Complete assigned front line non call work activities in agreed timeframes.
• Support continuous improvement process by making constructive, cost effective suggestions.
• Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
• Participate in ongoing Training and Skills development for professional improvement.
• Ensure that attendance and timeliness are in line with team and customer expectations.
• Ensure own and other Team Member safety through following protocols and reporting issues.
• Any other reasonable tasks as delegated by the wider business or Verifications leadership teams.
• Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers.

Benefits

• Health Benefits
• 401(k)
• Floating Cultural Holidays
• Flexible Working Arrangements
• Additional leave, including Birthday Leave and a Volunteer Day for a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees