Verification of Benefits Specialist

Avenues Recovery•Doylestown, PA

26d•Onsite

About The Position

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states, offering highly individualized treatment across every level of care, including detox, residential, PHP, IOP, and outpatient services. The company attributes its success to its people and a premier clinical program, which has transformed thousands of lives. They are currently hiring a full-time, onsite Verification of Benefits (VOB) Specialist to work in their Admissions Call Center located in Jamison, Bucks County, PA. The Admissions Office is described as a spacious and bustling headquarters with 25-30 admissions specialists, fostering a welcoming and dynamic environment with a warm, enjoyable workplace culture.

Requirements

High School or GED Required
Experience working with commercial insurance and CMS.
Proficiency in Microsoft Office
Demonstrated experience providing empathetic, compassionate, and professional care for individuals in need.
Experience using Salesforce and Availity.
Excellent verbal and written communication skills required.
Excellent organizational skills with the ability to prioritize workload and meet deadlines.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Exceptional analytical and problem-solving skills.
Excellent interpersonal skills with the ability to receive constructive feedback
Strong analytical, problem-solving, decision-making and time management skills
Ability to plan well and prioritize work
Ability to work independently and within a team
Proficient documentation skills
Incredible listening skills
Ability to multi-task and appropriately prioritize responsibilities in a fast-paced environment, with strong focus on attention to detail, and excellent communication skills.
Accurate and fast computer skills

Nice To Haves

Experience (professionally or personally) in the treatment of addiction or mental health
If in Recovery, we prefer 1 year of continuous sobriety.

Responsibilities

Promptly receives and processes prospective client's insurance benefits.
Follows defined policies and procedures, responsible for all phases of the verification of benefits process from ascertaining viability to procuring the benefit.
Uses online and telephonic systems to verify prospective clients' benefits.
Ensures benefit documentation is accurate in the salesforce.com system and other related systems/technologies.
Responsible for documentation and communication of benefits for different levels of care, including co-pays, deductibles, and all other out-of-pocket expenses.
Works collaboratively with the Admissions Office staff, the facility and any other parties to support desired outcome for the client.
Adheres to all regulatory and compliance policies while exhibiting compassion, professionalism, and care for the client always.
Adheres to quality assurance guidelines, emails, staff communication, and maintains up to date required training.