Verification of Benefits Specialist

Avenues Recovery•Warminster Township, PA

25d•Onsite

About The Position

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers, offering highly individualized treatment across various levels of care. The company is seeking a full-time, onsite Verification of Benefits (VOB) Specialist for its Admissions Call Center in Bucks County, PA. This role is crucial for processing prospective clients' insurance benefits, ensuring accurate documentation, and communicating financial details for treatment. The company prides itself on its people and premier clinical program, aiming to transform lives. The Admissions Office is described as a spacious, bustling, welcoming, and dynamic environment with a warm workplace culture.

Requirements

High School or GED Required
Experience working with commercial insurance and CMS.
Proficiency in Microsoft Office
Demonstrated experience providing empathetic, compassionate, and professional care for individuals in need.
Experience using Salesforce and Availity.
Excellent verbal and written communication skills required.
Excellent organizational skills with the ability to prioritize workload and meet deadlines.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Exceptional analytical and problem-solving skills.
Excellent interpersonal skills with the ability to receive constructive feedback
Strong analytical, problem-solving, decision-making and time management skills
Ability to plan well and prioritize work
Ability to work independently and within a team
Proficient documentation skills
Incredible listening skills
Ability to multi-task and appropriately prioritize responsibilities in a fast-paced environment, with strong focus on attention to detail, and excellent communication skills.
Accurate and fast computer skills

Nice To Haves

Experience (professionally or personally) in the treatment of addiction or mental health
If in Recovery, we prefer 1 year of continuous sobriety.

Responsibilities

Promptly receives and processes prospective client's insurance benefits.
Follows defined policies and procedures, responsible for all phases of the verification of benefits process from ascertaining viability to procuring the benefit.
Uses online and telephonic systems to verify prospective clients' benefits.
Ensures benefit documentation is accurate in the salesforce.com system and other related systems/technologies.
Responsible for documentation and communication of benefits for different levels of care, including co-pays, deductibles, and all other out-of-pocket expenses.
Works collaboratively with the Admissions Office staff, the facility and any other parties to support desired outcome for the client.
Adheres to all regulatory and compliance policies while exhibiting compassion, professionalism, and care for the client always.
Adheres to quality assurance guidelines, emails, staff communication, and maintains up to date required training.