Venue Ushers/Ticket Takers - Satellite Music Hall
About The Position
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. Employees have a leading role in the service experience our guests have. SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. Our commitment to EFFICIENCY is our way of staying well-organized. We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
Requirements
- High School Diploma or equivalent preferred
- At least 1+ year in a guest service role preferred
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
Responsibilities
- Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
- Assist with keeping the venue safe, clean and presentable to the guest.
- Resolve guest complaints or problems.
- Examine tickets or passes to verify authenticity.
- Provide assistance to with guests with special needs, such as helping with seat accommodations.
- Show CARE by participating in venue recycling efforts before, during and after the show.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- May assist in verifying staff credentials to generally restricted areas.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Assist patrons by giving directions places inside or outside the venue.
- Ensure guests are safely enjoying the show.
- Additional tasks as requested by management.
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
