Venue Ticketing Lead (PT)

San Antonio Spurs Sports & Entertainment•San Antonio, TX

2d•Onsite

About The Position

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. We are currently seeking a highly motivated individual with a positive attitude and the ability to answer and tackle all ticketing related questions or issues over the phone, e-mail, or through Ticket Office service windows. The Lead will be tasked with providing an exceptional level of customer service and leadership to all internal and external customers. The incumbent will be encouraged to complete the day-to-day responsibilities of the ticket operations team while helping to oversee and foster the development of part-time staff, including training new staff members, and managing the part-time schedule. In addition to assisting with day-to-day responsibilities of ticket operations, this individual will also contribute to helping to build out new franchise seasons and non-franchise events. Additionally, this position will require working any Franchise, CAM or day shift as assigned.

Requirements

Must be at least 18 years of age.
Possess a high school diploma or equivalent.
Employed in good standing as a Venue Ticketing Representative I or II with SS&E for a minimum of 1 years with experience in positions such as sales, will call, guest services, and conflict resolution.
Ability and willingness to work any Venue Ticketing position assigned.
Must have the flexibility to work any day of the week between the hours of 8:30am – 5:30pm
Must commit to being available to work a minimum of 3 daytime shifts per week.
Ability to work all CAM events and occasional Spurs games.
Proficiency in Microsoft Office, Excel experience required.
Strong customer service, communication skills and ability to resolve guest issues.
Demonstrate and carry out a high level of leadership.
Demonstrate and carry out a high level of communication and organization.

Nice To Haves

Bilingual (English and Spanish), preferred.

Responsibilities

Work all CAM Events /occasional Spurs Games.
Manage the schedule for all (PT) Ticket Operations staff.
Train all-new (PT) Ticket Operations staff on how to utilize Ticketmaster systems.
Assist in building out Franchise & Non-Franchise events on Ticketmaster platforms.
Opening and closing the box office to include distributing seller banks, verifying seller closeout, and updating daily financial reports with assistance from the manager on duty.
Maintaining effective communication both with Representatives, managers, and internal staff.
Answering and servicing incoming patron phone calls.
Demonstrate an elite level of reliability and the ability to work independently.
Proficiency in cash handling and knowledge of policies and processes.
Other duties as assigned.