Venue Sales Representative

Denver Botanic Gardens•Denver, CO

13h•Onsite

About The Position

Denver Botanic Gardens is seeking a Full Time Venue Sales Representative in its Events Department. This position supports the Venue Sales team by coordinating private and internal events from initial inquiry through completion. Responsibilities include managing short lead time rentals, event packages, and smaller events; leading sales tours; preparing contracts; and coordinating floor plans, audiovisual needs, and event execution. The position serves as the primary contact for internal events requiring planning support and communicates regularly with clients and colleagues by phone, email, and in person. Evening, early morning, holiday, and weekend work may be required throughout the year.

Requirements

Advanced skillset for use of Microsoft Suite products, specifically Word, Excel, Outlook and Teams.
Must be a self-motivated team player with the ability to meet deadlines and approach projects proactively.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Must be detail oriented and flexible.
Must maintain a flexible schedule and be available early mornings, night, weekends and holidays depending on events schedule.
Ability to learn complex software systems quickly and thoroughly is required.
Must be comfortable working in an open office environment.
Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
Ability to maintain stability under pressure and able to deal well with stressful situations.
Ability to be flexible and willing to modify plans when necessary, throughout the day.
Ability to work overtime as necessary.
Must be a positive representative of the Gardens both internally and externally at all times.
Must work with respect and cooperation at all times with fellow employees and the public.
Must be committed to working safely at all times.
High school diploma / GED and a minimum two years of experience in an event setting; or equivalent combination of education and experience is required.
Minimum of 1 years of experience of event sales and event execution.

Nice To Haves

Familiarity of CVENT Social Tables, DocuSign, and Caterease are strongly preferred.

Responsibilities

Sells short lead time venue rentals and specialized event packages, ensuring seamless coordination and execution.
Provides support to Venue Sales Associates, including assisting with account management and contract creation, while achieving individual sales goals and contributing to overall team revenue targets.
Handles detailing and implementation of internal events, ensuring proper coordination, including but not limited to facility location recommendations, floor planning, AV services, calendar reservations, catering, and event set-ups.
Coordinates sales leads and moves leads through each stage of the sales process to the successful completion of events.
Serves as an on-site venue representative, ensuring clients' satisfaction while adhering to Gardens regulations.
Assists day of event operations including opening team events as needed, providing support to ensure smooth operations during initial event phases.
Oversees the safe and efficient execution of clients' events, troubleshooting issues independently to client satisfaction.
Plans and executes select executive-level and high-profile events as assigned by Events Department leadership, coordinating event details and logistics from initial planning through completion.
Gathers and manages accurate event information from the sales team and vendors, ensuring client files (digital and paper) are updated and ready for event execution.
Assists with creating event layouts using tools such as Cvent Event Diagramming/Social Tables software.
Produces applicable materials for assigned responsibilities, such as event signage.
Assists with tracking internal equipment inventory for private events, ensuring client contract needs are fulfilled.
Coordinates with rental companies to address deficits as needed.
Phone support for private events, including answering inquiries, processing payments/invoices, and organizing related paperwork.
Assists with organizing and reconciling client files including both digital and paper records.
Produces and organizes necessary event documentation including but not limited to signage, event diagrams, client agreements, cancellation forms, etc.
Supports special projects assigned.
Provides customer service to staff, volunteers, and event attendees across various communication channels.
Works aspects of events assigned including assisting public events.
Assists with event setups and breakdowns as needed and provides support during events.
Regular attendance at the worksite may be required.
As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.
All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

Benefits

Choice of Medical Plans
Dental and Vision Plan
Life Insurance Plan
Flexible Spending Account (FSA)
Healthcare Spending Account (HSA)
Retirement Savings Plan with Company contribution of 6% after one year of service for eligible participants
Paid holidays
Vacation
Sick time
Access to personal lines of insurance
Short-term and long-term disability coverage
Employee Assistance Program (EAP)
RTD ECO pass
Complimentary Denver Botanic Gardens Membership
Access to Gardens education classes
Summer concert tickets