Venue Operations Supervisor - MGM Fenway Music Hall

Live Nation Entertainment•Boston, MA

2d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

Responsible Alcohol Awareness Training Certification or Equivalent
High school diploma or equivalent
Ability to work late hours
Flexible schedule
3 years supervisory experience in high volume restaurant/music hall environment
Knowledge of Microsoft Office products
Knowledge of state, federal and local liquor laws and health code regulations
Ability to deal with intoxicated guests in a positive and safety minded manner
Tolerance of all cultures, music and art forms
Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Nice To Haves

Experience in a live music environment
College diploma in related field

Responsibilities

Supervise operations-based departments including Guest Services, Coat Check and VIP staff
Checking accuracy of labor system at the end of the shift
Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
Conduct operations with a Guest First mindset
Perform opening, ongoing and closing duties
Occasionally conduct daily pre-shift in an upbeat and motivational manner
Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
Check ticket counts with box office before shift begins
Check email and mailbox for current information
Familiarize self with event sheets
Facilitate proper inter-departmental communication and organization