Venue Operations Manager

High Spirits Hospitality•Dunean, SC

1d•$52,000 - $65,000•Hybrid

About The Position

High Spirits Hospitality is a multi‑brand event company producing over 1,500 events per year across our venues and catering operations, including Events at Judson Mill, The 405, and Liquid Catering. We are seeking an experienced, organized, and event‑focused Venue Operations Manager to ensure our venue events are set up for success. You’ll be responsible for all the operational functions of Events at Judson Mill and The 405. Our Values: We are... Radically Inclusive Embracing Individuality Making Life Fun Active Learners Responsible Citizens Keepin' It Real Ahead of the Curve Bold Leading with Heart Exceeding Expectations Everyday Job Purpose The Venue Operations Manager is a critical role in our organization. This leader is responsible for ensuring the successful operational results for all on-site events, about 200-300 events a year. Our venues are full-service, providing equipment, food & beverage, and event coordination services. More importantly, this leader will manage 3-6 full-time and 3-5 part-time employees, ensuring they can grow and thrive in our organization. This position reports directly to the CEO, collaborating closely with other key leaders.

Requirements

Must have at least 3 years of catering/venue experience, preferably at least 1 year of management experience.
Must maintain a ServSafe Food Manager and Alcohol Server certificate.
Must be able to lift, move, and carry 50lbs without assistance.
Must be able to stand on your feet for 8 hours.
Must be able to work independently without supervision.
Must have reliable transportation to and from work and work-related events.
Must have a valid Driver’s License with a clean driving record. Must be able to operate company vehicles safely and efficiently.
Possess strong organizational, written, and verbal communication skills.
Must be at least 21 years of age.
Must be available for regular nights, weekends, and some holidays.
Must adhere to our Company’s Wellness Policy.
Own a cell phone with text, voice, and data plan that can be used for work purposes.
Must use company technology tools appropriately.
Provide exceptional customer service to our clients and guests.
Must be able to think critically and problem solve, sometimes in very high stress situations.
Demonstrate excellent organizational and verbal and written communication skills.
Come to work with a positive attitude, ready to work hard and be a supportive team member.
Be familiar with all policies, products, and services offered by our company.
Continue to foster the company culture of High Spirits Hospitality by being an active, passionate member of the operations and event teams.

Responsibilities

Responsible for motivations, reprimands, staff communications, and conducting employee evaluations for the venue operations team. Will collaborate with HR to ensure all employee actions are legally compliant with company policies. Will receive additional support from HR and the CEO when appropriate.
Provide guidance and make decisions on all questions from the operations team. Be on-call to answer questions from staff before, during, and after their shift. Collaborate with the CEO and other company leaders when appropriate.
Collaborate with HR to hire the right people for the position. HR is responsible for posting positions, qualifying candidates, and conducting initial interviews, while the Venue Operations Manager will conduct secondary interviews for full-time positions and confirm all hiring decisions.
Thoroughly document all employee actions, accidents, client activities, and other items as needed.
Oversee scheduling for the operations team. Ensure there is adequate coverage for all events and weekly tasks.
Oversee job-specific training for new team members. Coordinate, develop, and teach training yourself while utilizing other trainers when appropriate. This includes developing training programs that are effective and efficient, as well as modifying existing training to stay on top of current trends.
Approve time cards for the operations team.
Complete continued education, professional, and leadership development training courses relevant to our organization's success.
Oversee event logistics for on-site events, including but not limited to; placing rental orders, supply orders, managing event timelines, overseeing culinary operations, coordinating staff schedules, and ensuring our facilities are set up correctly for each event. While most of these tasks may be assigned to managers, the Director of Operations is accountable for the success of each event.
Oversee the mapping of weekly operational tasks and needs. Delegate daily tasks and project assignments to the team. Follow-up on tasks as needed to ensure timely completion.
Oversee all operations and product-related purchasing decisions, including finding new vendors as needed and maintaining vendor relationships.
Supervise our housekeeping team. Oversee daily and deep cleaning schedules, conducting cleaning audits regularly.
Supervise the culinary team, ensuring menus are executed according to our standards and reviewing food costs and purchasing.
Oversee weekly equipment inventories and facility checklist. Order repairs and new equipment within budget as required.
Coordinate with the Sales Team, other managers, and staff members to ensure that each event goes off smoothly and our client’s expectations are exceeded. If expectations are not being met, the Venue Operations Manager is responsible for identifying the problems and creating solutions. Sometimes this must be done quickly in order for an event to be successful.
Ensure our standards of practice meet all local and state requirements for food safety, alcohol safety, and employee health and safety.
Oversee all warehouse operations. Ensure all orders are put away and the warehouse stays clean and organized.
Frequently work manually to move supplies and products to different locations, set up events, and clean facilities.
Oversee key events personally.
Attend weekly team meetings, including but not limited to planning meetings, operations meetings, and sales meetings.
Mitigate any conflict with a client according to our company standards. This includes handling conflict that is directed upward from the junior team members.
Communicate with the Judson Mill campus property management company as needed. Ensure they are aware of all our events, relevant spaces are reserved, and issues are addressed in a timely fashion.
Work manually as needed to move supplies and products to different locations, set-up events, and clean our facilities.
Be familiar with all policies, products, and services our company offers. Write new and adapt current policy language as needed.
Periodically review the total operations division and provide strategic planning to improve our client experience and operational effectiveness.
Create and implement new operational processes for efficiency and better financial results.
Compile and present weekly, monthly, quarterly, and annual reports regarding cost of goods, labor usage, market trends, and performance rates.
Continue to foster the company culture of High Spirits Hospitality by being an active, passionate member of our management and event team. Provide support to other company divisions as requested.
Handle other special projects as requested.

Benefits

Competitive base salary with a commission and bonus structure.
Able to participate in the company’s BlueCross health plans with an ICHRA model.
Eligible to enroll with Palmetto Proactive Healthcare for just $30 a month
Exempt employees enjoy a flextime scheduling option + Discretionary Paid Time Off after your first 60 days.
One month paid sabbatical every 4 years.
$250 Annual Travel Bonus.
Paid in-depth orientation and training provided.
Allowance for personal computers and phones used for business purposes (administrative employees).
Paid parental leave with a flexible return-to-work program.
Eligible to participate in our Employee Referral Bonus programs. More FREE money!