Venue Operations Coordinator, Guest Experience Operations

Art and Wellness Enterprises•Bentonville, AR

1d•Onsite

About The Position

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission. The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Venue Operations Coordinator supports the coordination and execution of events and public programs at both Crystal Bridges and the Momentary, with a focus on delivering safe, organized, and guest-centered experiences that align with the mission and values of the institutions. Working under the direction of the Venue Operations Manager, the Coordinator supports Front of House operations, event advancing, training initiatives, documentation, and on-site execution for assigned programs. The role collaborates closely with internal teams to support clear communication, operational consistency, and staff readiness, contributing to well-managed events and positive guest experiences across both campuses.

Requirements

Crowd Management Experience preferred.
High School Diploma or GED and similar experience preferred.
Guest facing experience preferred.
Enthusiastic about being a team member at a major art museum and performing arts venue with a strong visitor-centered community dynamic.
Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.
Ability to manage multiple objectives effectively while fostering a collaborative work environment.
Ability to identify customer service concerns and address them professionally with sound judgment.
Good command of general computer applications.
Position requires working across both Crystal Bridges and the Momentary, including indoor and outdoor environments.
Duties require standing, walking, climbing stairs, bending, stretching, and sufficient physical stamina to lift a minimum of 50 pounds unassisted.
Work may occur outdoors in varying weather conditions, including rain, heat, and cold.
Position also requires prolonged computer use with strong eye-hand coordination and visual acuity to review written materials.
Exposure to varying temperatures and noise levels is expected.
Position requires ongoing flexibility in work hours, including evenings and weekends, based on event schedules, staffing needs, and operational demands.

Nice To Haves

Associate degree from an accredited institute of higher learning preferred.
IAVM Certified Venue Professional preferred.

Responsibilities

Support Front of House advancing for assigned programs, including Collide, Rode Music, Date Nights, and other events as assigned.
Consult on operational needs for smaller-scale and recurring programs under established standards and guidance.
Participate in planning meetings and clearly communicate operational needs, timelines, and updates to internal partners.
Act as Front of House Manager overseeing the operational needs for assigned events, providing on-site leadership and escalating complex or high-risk issues to the Venue Operations Manager.
Support event setup, guest flow, and real-time operational adjustments in collaboration with GEO staff, security, and partner teams.
Assist with crowd management, safety checks, signage placement, and adherence to approved operational plans.
Complete post-event documentation and contribute to debriefs, issue tracking, and continuous improvement efforts.
Support the implementation and ongoing maintenance of the Crowd Management training program.
Reinforce crowd management principles during live events and support coaching of Front of House staff as needed.
Assist with maintaining clear, accurate, and up-to-date standard operating procedures related to event operations and Front of House workflows.
Support the use of standardized tools, templates, and checklists to improve consistency and reduce last-minute operational strain.
Maintain and update Event Operational Documentation based on event learnings and shifting operational needs.
Review and support accountability for the accuracy of event information and operational details in Momentus.
Provide administrative and coordination support to the Venue Operations Manager as assigned.
Attend all necessary staff meetings, communicating concerns and solutions to problems.
Stay updated on fire, noise, and assembly codes required by the City of Bentonville.
Support the Guest Experience Operations team as needed, to ensure that a high level of guest engagement is always maintained.
Support cross-department collaboration and communication related to assigned programs.
Perform other departmental duties as assigned within the scope of responsibility and skills required for the job.