Guest Experience & Operations Supervisor

Meiers Creek Brewing Company•Lake Placid, NY

just now•Onsite

About The Position

The GE&O Supervisor supports the Guest Experience & Operations Manager in running daily FOH operations at their assigned location. This role leads service staff during assigned supervisor shifts, executes opening and closing duties, handles guest concerns, and serves as the first point of escalation for the floor team. On non-supervisor shifts, this role works alongside the service team in a tipped capacity. The GE&O Supervisor is a key part of the taproom leadership pipeline at MCBC.

Requirements

2+ years of front-of-house hospitality experience in a bar, taproom, or restaurant setting
Strong floor presence with the ability to direct a team calmly in a fast-paced environment
Guest-first mindset with a natural ability to resolve concerns with professionalism
Basic cash handling experience
NYS Alcohol Training Awareness Program (ATAP) certification or equivalent (or ability to obtain)
Availability to work evenings, weekends, and holidays
Genuine enthusiasm for craft beer and hospitality

Nice To Haves

Prior experience in a shift lead, key holder, or supervisory role preferred

Responsibilities

Lead FOH service staff during assigned supervisor shifts, including servers, bartenders, and floor support
Set the pace and standard for service quality on every shift through active floor presence
Make real-time adjustments to staffing coverage, table management, and bar flow as needed
Handle guest concerns and service recovery promptly and professionally
Communicate shift observations, incidents, and performance notes to the GE&O Manager
Execute opening and closing procedures according to location SOPs
Manage cash drawers, server and bartender cash-outs, and shift cash reconciliations
Ensure compliance with NYS liquor service laws, health regulations, and safety protocols on every shift
Monitor cleanliness, organization, and presentation of the FOH throughout the shift
Support bar and floor operations as needed, including service coverage during peak periods
Coach and support service staff in the moment, reinforcing service standards and house policies
Assist with onboarding and training of new FOH team members
Assist with FOH scheduling for all service employees
Provide feedback on team performance to the GE&O Manager
Model MCBC values and hospitality standards in every guest and team interaction
Support event execution at the assigned location in partnership with the GE&O Manager and Director of Events
Assist with event setup, service, and breakdown as needed
Ensure service staff are briefed and prepared for events on assigned shifts