Venue Guest Experience Representative - Cleveland
About The Position
This is a US-based part-time role for an energetic, tech-savvy professional with outstanding communication and customer service skills. The successful applicant will represent WORLDS® at immersive, cinematic projection shows, ensuring a smooth and enjoyable guest experience. WORLDS® produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters, aiming to relieve stress, evoke joy, and create a mesmerizing experience. This role requires reliability, strong leadership, and the ability to create a seamless audience experience.
Requirements
- Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred).
- Strong verbal communication and interpersonal skills.
- Ability to take initiative and work independently.
- Comfortable working in a fast-paced, high-energy environment.
- Reliable transportation to and from the venue.
- Tech-savvy and comfortable using iPhone apps, including WhatsApp.
- Reliable, punctual, and detail-oriented with excellent judgment.
- A proactive problem solver who stays calm under pressure.
- A team player with leadership skills, able to direct on-site venue staff when necessary.
Responsibilities
- Set up and take down signage, check-in tables, and merchandise displays, and charge devices.
- Greet and check in guests, answer questions, and ensure a seamless audience experience.
- Facilitate merchandise sales, track inventory, report issues, and request additional assets and merchandise as necessary.
- Monitor event flow and quickly resolve any on-site issues.
- Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
