Guest Experience Representative

ASM Global•Minneapolis, MN

1d•Onsite

About The Position

Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. These individuals understand that they have the ability to impact each guest’s experience and does everything that they can to enhance the experience while abiding by company policies.

Requirements

High School Diploma or GED
Previous experience in venue events.
Previous experience in a customer service role.
Good written and verbal skills.
Ability to prioritize multiple projects.
Demonstrate problem-solving and communication skills.
Excellent organizational, planning, and problem-solving skills.
Professional presentation, appearance, and work ethic.
Must be age 18 or older.
Nice, warm, and courteous.
Have strong interpersonal skills and able to provide excellent customer service and hospitality.
Communicate articulately.
Maintain a professional appearance and grooming.
Able to stand for long periods of time.
Walk long distances and climb stairs.
Must be a team player who is able to work well in a fast-paced environment.
Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary.
Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality.
Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.
Establish and maintain cooperative relationship with those contacted in the course of work.
Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures.
Enforce stadium and league rules, regulations, and policies.
Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor.
Monitor all public areas to maintain order and safety.
Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
Perform additional functions and activities as directed by the Guest Experience Manager