Venue Guest Experience Representative - Chapel Hill, NC

Poseidon Digital • Chapel Hill, NC

15h • Onsite

About The Position

This is a US-based, part-time position where the successful applicant will be hired into WORLDS® (Poseidon's US-based partner company). WORLDS® produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters, aiming to relieve stress, evoke joy, and create a mesmerizing experience. The role requires an energetic, tech-savvy professional with outstanding communication and customer service skills to represent WORLDS® at immersive, cinematic projection shows. Responsibilities include event setup and breakdown, guest check-in and experience management, merchandise sales and inventory tracking, event oversight, and communication with the Venue Operations team and venue staff.

Requirements

• Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred).
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfortable working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Consistent availability for scheduled dates (Fridays, Saturdays, Sundays from 5:15pm-9:15pm).
• Tech-savvy and comfortable using iPhone apps, including WhatsApp.
• Reliable, punctual, and detail-oriented with excellent judgment.
• A proactive problem solver who stays calm under pressure.
• A team player with leadership skills, able to direct on-site venue staff when necessary.

Responsibilities

• Set up and take down signage, check-in tables, merchandise displays, and charge devices.
• Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Facilitate merchandise sales, track inventory as needed, report issues, and request additional assets and merch as necessary.
• Monitor the event flow and quickly resolve any on-site issues.
• Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees