LN Venues, Venue Event Manager - Brooklyn Paramount

Live Nation Entertainment•New York, NY

4d•$61,000 - $77,000•Hybrid

About The Position

This is a hybrid position that involves operational responsibilities for both ticketed events such as concerts and shows as well as special events, both private and corporate. Responsible for managing aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, staffing, and ongoing venue set-up and tear-down. Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker. Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary. Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices. Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained. Creates and implements effective recruiting programs for seasonal event staff. Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding. Manages any and all training programs and ongoing development of event staff. Commit to providing a safe and enjoyable facility for guests and employees. Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events. This position oversees and ensures the execution of all operating department compliance policies and procedures. Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. Provides administrative support and assistance to the Special Events Sales Team. Distribution of all internal and external correspondence. Assists department team members with Information Systems support. Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up). Liaison between client and LN Team Members throughout Event. Must maintain a neat, clean and well-groomed appearance (specific venue standard). Assist in all aspects of the Special Event once the special event order (SEO) has been distributed. Client interaction: assists in conducting site inspections and walk through with clients as requested by DOS. Assist Sales Manager(s) as requested with special needs by the client. Participate in meetings such as the SEO Meeting and Production Meeting. Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue. Maintain files in proper order after the (SEO) has been distributed.

Requirements

Proven leader with strong management and communications skills.
Extensive knowledge of venue operations and facility management.
Experience dealing with police and public officials.
Demonstrated experience managing staff, ideally experience managing Security, Ticket Takers and Ushers.
Computer skills, Microsoft Word, Excel and Outlook.
Excellent oral and written communication skills.
Experience using Workday or time keeping systems is a plus.

Nice To Haves

Experience using Workday or time keeping systems.

Responsibilities

Manage aspects of facility operations and maintenance, including front of house operations, preventive maintenance, third party contracting, staffing, and venue set-up and tear-down.
Recruit, hire, train, and supervise part-time staff/supervisors for departments including Security, Maintenance, Cleaning, and Usher/Ticket Taker.
Maintain and monitor records of all incident reports and investigate/manage pending cases.
Ensure optimum operating condition of all facility equipment.
Implement and execute Live Nation policies, procedures, and programs.
Create and implement effective recruiting programs for seasonal event staff.
Manage event staff onboarding and training.
Commit to providing a safe and enjoyable facility for guests and employees.
Coordinate and manage approved subcontractors and third-party vendors.
Oversee and ensure the execution of all operating department compliance policies and procedures.
Execute, service, and detail assigned events.
Provide administrative support and assistance to the Special Events Sales Team.
Distribute internal and external correspondence.
Assist department team members with Information Systems support.
Coordinate all aspects of operational set-up and break down of events.
Act as a liaison between client and LN Team Members throughout events.
Maintain a neat, clean, and well-groomed appearance.
Assist in all aspects of Special Events once the SEO has been distributed.
Assist in conducting site inspections and walk-throughs with clients.
Assist Sales Manager(s) with special client needs.
Participate in meetings such as the SEO Meeting and Production Meeting.
Maintain files in proper order after the SEO has been distributed.