Venue Coordinator

City of North Liberty•Hy-Vee Center & Amphitheater at Centennial Park, IA

10h

About The Position

The Venue Coordinator works under the general direction of the Venue Manager and collaborates with Event Staff to lead and assist with the setup and execution of events at Hy-Vee Center & Amphitheater, throughout Centennial Park, and occasionally elsewhere in the community. The coordinator regularly serves as the point of contact for private renters, applying knowledge of Centennial Park facilities and policies and communicating effectively with guests and third-party vendors to help events run smoothly. The role includes preparing and operating facility audio/visual equipment, coordinating rental details and vendors, directing Event Crew Members when the Venue Manager is not on duty, maintaining event spaces and equipment, and supporting guest accessibility, safety, and security. The coordinator also manages City Hall community-room reservations and may take on event functions such as ushering, ticket taking, or concession work. Work includes nights, weekends, and holidays as required by event needs.

Requirements

Excellent customer service and communication skills.
Ability to work evenings, weekends, and holidays.
Valid driver’s license and reliable transportation.
Functional literacy in written and spoken English.
Physical mobility and ability to lift up to 50 pounds independently and up to 75 pounds with assistance.
Ability to operate equipment in varied physical and environmental circumstances.
Ability to endure noise associated with varied indoor and outdoor conditions.

Nice To Haves

Experience or interest in working in the event industry.

Responsibilities

Direct or assist in directing event staff and volunteers before, during, and after public and private events.
Represent the City of North Liberty and Hy-Vee Center & Amphitheater professionally.
Provide facility tours and respond professionally to guest concerns, alerting supervisors or emergency contacts when appropriate.
Perform facility opening and closing procedures and secure the facility after events.
Lead or assist with event setup and breakdown, including tables, chairs, and other equipment.
Assist guests with facility accommodations, including wheelchair assistance and assisted listening devices.
Prepare, demonstrate, and troubleshoot facility audio/visual equipment, including projectors, speakers, lighting, and a photo booth.
Advance private rental events by addressing licensing and insurance requirements, photo booth setup, event setup needs, diagrams, and event details, independently or with the Venue Manager as needed.
Communicate event staffing schedule changes to the Venue Manager based on event needs.
Coordinate arrivals of event production vendors, caterers, and cleaning companies, and receive deliveries of event materials.
When the Venue Manager is not on duty, direct Event Crew Members in setup, event support, cleanup, and other required tasks, and verify completion.
Communicate with renters before, during, and after events to confirm arrangements, address needs and concerns, and obtain feedback.
Complete an evaluation for each event documenting preparation, operations, outcomes, and necessary follow-up.
Maintain facility cleanliness and care of furnishings and equipment; clean event spaces, stock restrooms, remove trash, and report repairs or damage.
Help ensure facility safety and security by monitoring access and reporting issues to supervisors, public safety personnel, or hired event security as appropriate.
Perform usher, ticket taker, concessions, or other event duties as assigned or needed.
Enforce rental facility policies and procedures.
Follow procedures for cash and credit card transactions for concession sales and rentals.
Maintain records of issues and questions arising during events.
Collaborate with community relations, library, parks, recreation, fire, police, and other City departments to contribute to a positive work environment.
Manage reservations for the community room at City Hall.
Perform other duties as assigned.