Venue Attendant (Part-Time) (Goodman)

City of Tyler•Tyler, TX

2d•Onsite

About The Position

This part-time position is responsible for the on-site custodial maintenance of the facilities at the Goodman-LeGrand Museum during their shift. Responsibilities include giving tours, greeting guests, and assisting with administrative tasks, special events, and rentals. Attendants work independently under the direction of the Goodman-LeGrand Curator and Tourism Facilities Manager. Typical work schedules vary, with part-time employees guaranteed 19 hours per week. Shifts may include evenings and holiday hours year-round. Work schedules are generally set with some additional hours available to assist with special events.

Requirements

High School diploma or GED required.
At least 1 year of experience performing general cleaning duties and/or customer service experience.
A valid Texas Class “C” Driver’s License with a clear driving record is required.
Must exemplify a cooperative attitude to work effectively with others.
Must be able to follow, interpret, and understand written and oral instructions.
Must be able to perform basic math skills.
Must have excellent customer service and communication skills.
Must be able to work in a professional manner with visitors and customers.
Must be able to perform routine repetitive tasks on a continuous basis.
Must be able to move, carry or deliver objects necessary to work areas.
Must be able to work a variety of days and hours, including weekends, occasional nights, and weekdays.
Must be able to perform assigned duties independently and/or with minimal supervision.
Must be able to stand and walk up to 6 hours daily; lift, carry, and push up to 50 lb. up to 6 hours daily; occasionally pull up to 50 lb. twist, turn, crouch, kneel and sit 1-6 hours daily.
Must be able to balance while performing duties and must be able to climb a ladder.

Nice To Haves

City of Tyler will accept two years of relevant experience in place of each year of college required in the job description.
Four years of relevant experience will be considered in place of an Associate’s Degree, and eight years of relevant experience will be considered in place of a Bachelor’s Degree.
Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

Responsibilities

Provide excellent customer service, responding to inquiries and resolving complaints from visitors in a prompt, effective, and courteous manner.
Greet visitors, assist the curator with giving brief overviews and full tours of the museum.
Maintain and record data from the visitor sign-in sheets.
Solicit and collect donations from visitors and sponsors, in addition to completing purchases for visitors in the gift shop and sending in corresponding financial reports, as needed.
Promote and assist with special event rentals and occasionally complete paperwork and take payments for rentals.
Provide support & guidance to visitors to ensure proper use of facilities/equipment per policies and procedures.
Enforce these policies & procedures when needed.
Assist with the supervision of volunteers at the museum to ensure morale and task completion.
Represent the City of Tyler in a professional, appropriate manner always.
Opens, closes, and secures Goodman-LeGrand facilities during shifts.
Properly maintain museum facilities daily, including general cleaning duties such as sweeping, mopping, vacuuming, dusting, cleaning windows, polishing, and cleaning restrooms.
Gather and dispose of all trash and waste daily.
Assist with preparing for and planning special events and exhibits.
Complete setup and teardown of items, including tables, chairs, and equipment, as assigned for events.
Observes safe working practices and maintains storage and commons areas in a safe and tidy condition.
Assist with compiling data for reports and completing research on the artifacts and history of the home.
Perform grounds maintenance as required.
Maintain and organize equipment closets, report supply needs.
Performs other related duties as assigned.
Attends and participates in staff meetings, in-service training programs, orientations, and evaluation sessions.