Ventilator Support Coordinator

PROMPTCARE COMPANIES INC•King of Prussia, PA

1d•Onsite

About The Position

The Ventilator Support Coordinator is an administrative support role responsible for coordinating ventilator repair and service requests. This position does not perform clinical or technical repairs. Instead, the Coordinator manages communication, documentation, scheduling, and vendor follow-up to ensure ventilator equipment is repaired or replaced in a timely manner. If you are a reliable and hardworking individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Requirements

High school diploma or equivalent required.
Strong organizational and multitasking skills.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (Outlook, Excel, Word).
Comfortable managing multiple open tasks simultaneously.
Strong attention to detail and follow-through.

Nice To Haves

1–2 years of administrative, healthcare operations, or customer service experience preferred.
Experience in DME, respiratory, or medical equipment setting preferred but not required.

Responsibilities

Receive and process ventilator repair or service requests from internal staff and external partners.
Coordinate repair scheduling with manufacturers and third-party service vendors.
Track open repair tickets and follow up to ensure timely completion.
Arrange loaner or replacement equipment when repairs are required.
Maintain accurate documentation in EMR and/or equipment tracking systems.
Update internal teams on repair status and expected turnaround times.
Maintain organized records of service logs, warranty information, and invoices.
Communicate professionally with vendors, field staff, and operations teams.
Escalate urgent equipment issues to management as needed.
Assist with data entry, reporting, and administrative projects related to ventilator operations.

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans