Ventes Internes

CMA CGM•Montreal, QC

12d•Hybrid

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. The Internal Sales Representative supports company growth by managing prospect qualification and follow-up, strengthening customer relationships, and maintaining the CRM system. This role serves as a central link between inside sales, field sales, customer service, and headquarters to ensure effective sales support, rigorous pipeline management, and consistent inter-team communication.

Requirements

Intermediate proficiency in Microsoft Office, Internet, web applications, and job-specific software.
Positive, competitive, and confident sales approach.
Ability to work effectively in a team to achieve results.
Autonomy and motivation; ability to achieve results with little to no supervision.
Excellent persuasion skills.
Demonstrated customer focus through experience.
Ability to adapt to changing customer needs and company objectives.
Strong problem-solving skills and ability to react quickly to sales and service issues.
Excellent organizational skills.
Demonstrated aptitude for effective follow-up.
Ability to analyze moderately complex administrative information.
College diploma preferred, or equivalent combination of training and experience.
Minimum of one year of relevant sales experience (preferred).
Minimum of one year of experience in the logistics industry (preferred).
Ability to communicate in French and English to serve clients and interact with stakeholders inside and outside of Quebec.

Responsibilities

Identify and qualify new sales opportunities through research, IT and AI tools, cold calls, and email campaigns.
Build and maintain a structured sales pipeline, including target lists and prospect allocation.
Manage small accounts and transfer high-potential prospects to the sales team.
Reactivate lost accounts and identify opportunities to increase portfolio share.
Prepare for account openings and coordinate setup with the accounting department.
Respond to product inquiries, resolve customer issues, and support sales activities.
Organize customized presentations for clients and prospects.
Contribute to the organization of client events, regional activities, trade shows, and internal events.
Enter sales call information into the sales data system or other designated company software, and provide sales reports as directed by management.
Recommend improvements to CRM processes and company practices.
Prepare reports, presentations, and proposals to support sales teams.
Prepare Standard Operating Procedures (SOPs) for new clients.