Vendor Support Specialist

Gordon Food Service • Michigan, MI

6d • Hybrid

About The Position

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Are you a customer service ace with a keen eye for detail? Do you thrive on solving complex puzzles and building strong professional relationships? Join our dynamic Finance team as a Vendor Support Specialist and play a vital role in ensuring smooth operations and strong partnerships with our vendors. This isn't just about processing; it's about being an investigative problem-solver and the primary point of contact for our valued partners. What You'll Be Doing to Make an Impact You will be the hero who keeps our vendor relationships strong and our payment systems running flawlessly. Your day-to-day will involve: Act as the primary liaison, building and nurturing trusting relationships with external vendors and internal stakeholders. Dive deep into complex payment discrepancies and disputes, using your sharp investigative skills to perform root-cause analysis and negotiate swift, fair resolutions. Strategically manage and resolve urgent "credit hold" situations to protect our supply chain and maintain operational continuity. Serve as a frontline guardian, identifying and escalating potential vendor risks ("red flags") or complex operational issues to leadership. Leverage vendor metrics and data awareness to proactively identify process improvements and areas requiring detailed analysis. Train new system users, including internal team members and vendors, ensuring everyone is equipped for success on our platforms. Serve as the critical communication hub between Stores and Vendors for resolving Direct Store Delivery (DSD) invoice discrepancies.

Requirements

• A minimum of two (2) years in a high-volume customer service, Accounts Payable, or similar financial support role.
• High School Diploma or equivalent required .
• Exceptional ability to compare, analyze, and spot non-standard situations or discrepancies within invoice data.
• Superior ability to communicate clearly and professionally (in writing and verbally) to build and maintain strong vendor and internal relationships.
• Highly self-directed, organized, and skilled at setting priorities and managing a demanding workload.
• Basic understanding of arithmetic, order of operations, and the core principles of accounting/financial processes.

Responsibilities

• Act as the primary liaison, building and nurturing trusting relationships with external vendors and internal stakeholders.
• Dive deep into complex payment discrepancies and disputes, using your sharp investigative skills to perform root-cause analysis and negotiate swift, fair resolutions.
• Strategically manage and resolve urgent "credit hold" situations to protect our supply chain and maintain operational continuity.
• Serve as a frontline guardian, identifying and escalating potential vendor risks ("red flags") or complex operational issues to leadership.
• Leverage vendor metrics and data awareness to proactively identify process improvements and areas requiring detailed analysis.
• Train new system users, including internal team members and vendors, ensuring everyone is equipped for success on our platforms.
• Serve as the critical communication hub between Stores and Vendors for resolving Direct Store Delivery (DSD) invoice discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees