Vendor Resource Mgt Abstraction Services Team Lead

HCA Healthcare•Nashville, TN

About The Position

The Abstraction Services Lead is responsible for day-to-day operational activities related to vendor compliance with abstraction support services for CDRA, MIPS, and cancer registry within the COMET, Theradoc METRIQ, and/or ROSI applications. The role identifies opportunities to improve processes and abstraction quality, trends and analyzes data, answers abstraction questions, and follows up on account resolution. The Lead also assists the VRM Manager with vendor management, including monitoring processes, workflow, and compliance with service-level agreements.

Requirements

At least 3 years of experience in Health Information Management (HIM), Coding, Nursing, or Health Registry abstraction is required.

Nice To Haves

Undergraduate degree preferred.
RHIT, RHIA, CCS, LVN, or RN credential preferred.

Responsibilities

Assist in managing vendor daily workflow and processes, including work queues or worklists, volume turnaround times, and quality audits or rebuttals.
Participate in reviewing and improving processes and services.
Routinely report individual work accomplishments, problems, progress in mastering tasks and work processes, and training needs to the VRM Clinical Data Abstraction Manager.
Assist the VRM CDRA Operations Manager with quality-control monitoring and reporting.
Assist CDRA, MIPS, and Cancer Registry teams with vendor training on new systems or work queues as needed.
Communicate workflow or process changes to vendor teams.
Promptly report issues or trends to the VRM CDRA Operations Manager.
Monitor vendor staff adherence to guidelines and policies.
Perform operational reviews of cases as needed.
Serve as a liaison for information between Parallon MIPS, CDRA, and cancer registry staff and the vendor, including action plans, education, and escalations.
Communicate with vendor and CDRA, MIPS, or cancer registry staff as appropriate to ensure proper account resolution.
Assist with maintenance of the Vendor SharePoint site.
Answer vendor questions about abstraction processes.
Prepare vendor agendas and facilitate weekly meetings.
Lead projects and additional meetings as requested.
Maintain good working relationships with abstraction vendor support teams and Parallon stakeholders.
Complete all Company educational requirements.
Adhere to the Code of Conduct philosophy and the Mission and Value Statement.
Perform other duties as assigned.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.