Vendor Relations Coordinator

Surgical Information Systems•Pine Manor, FL

1d•Hybrid

About The Position

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes. Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart™ at sisfirst.com. As SIS continues to grow and expand its impact across the healthcare industry, we are adding a Vendor Relations Coordinator to help support day-to-day collaboration between onshore teams and offshore vendor partners across Revenue Cycle Management (RCM) services. This role is instrumental in keeping onboarding, access management, workflow alignment, and issue resolution running smoothly so vendor operations stay aligned with contractual, quality, and operational expectations. You will work closely with Revenue Cycle leadership, project management, IT, and internal operations teams to support consistent execution, strong system access practices, and reliable vendor operations. It is a great opportunity for someone who enjoys partnering across teams, solving day-to-day challenges, and contributing to processes that support continued growth and long-term success. The ideal candidate brings a strong understanding of revenue cycle workflows, communicates effectively across functions, and thrives in a detail-oriented role supporting multiple systems, teams, and vendor partners.

Requirements

Strong understanding of revenue cycle workflows
Communicates effectively across functions
Thrives in a detail-oriented role supporting multiple systems, teams, and vendor partners
Experience coordinating offshore or global vendor teams
Familiarity with RCM systems, payer portals, call center platforms, or workflow tools
Demonstrated ability to independently identify, triage, and resolve operational issues with a proactive, detail-oriented mindset
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities concurrently
Experience supporting RCM operations for ambulatory surgery centers (ASC) or physician practices

Responsibilities

Act as the primary day-to-day liaison between internal teams and offshore vendor partners
Support vendor onboarding, steady-state operations, and offboarding for new and existing centers
Help address and escalate operational issues, workflow gaps, and performance concerns between onshore and offshore teams
Support workflow transitions following onboarding to promote consistent execution and adherence to defined processes
Support user access management across revenue cycle systems, portals, and collaboration tools
Track and validate timely provisioning and deprovisioning of vendor access
Execute offboarding procedures to ensure complete removal of system access for vendor staff
Partner with internal IT and operations teams to resolve access-related issues and ensure access controls align with internal controls, audit requirements, and vendor agreements
Monitor operational communication channels and flag emerging risks or issues
Troubleshoot basic workflow or system issues and route more complex matters to appropriate stakeholders
Support steady-state operations by maintaining process consistency and adherence to established workflows
Assist with operational readiness for new centers, service expansions, or vendor initiatives
Support delivery of training, refresher sessions, and process reviews for vendor teams
Ensure SOPs, job aids, and workflow documentation are current, clearly defined, and consistently applied across onshore and offshore teams
Help reinforce process adherence and proper system usage across vendor teams
Work closely with Revenue Cycle leadership, project management, and internal operations teams
Support preparation of audits, operational updates, metrics, or issue summaries for leadership as needed
Contribute to continuous improvement efforts aimed at improving efficiency, accuracy, and outcomes