Vendor Recovery Specialist
About The Position
As the Vendor Recovery Specialist, you will work within the Powertrain Current Product Reliability team to drive technical root cause identification and translate field performance issues into actionable vendor recovery cases. You will lead complex investigations, collaborate closely with Engineering and Field Quality Teams (FQTs), and ensure suppliers are held accountable for material, workmanship, and production-related failures. This role connects product reliability insights with financial recovery by turning data, failure analysis, and technical findings into strong, defensible cases while supporting global alignment and continuous improvement.
Requirements
- Bachelor’s degree
- 5+ years of related experience
- Strong understanding of warranty data, failure modes, and field performance analysis
- Experience supporting and driving root cause analysis and corrective actions
- Ability to translate technical findings into clear business and financial impact
- Proven ability to work cross-functionally in a global engineering and quality environment
- Strong communication and stakeholder management skills
Nice To Haves
- Experience leading complex technical investigations tied to supplier responsibility
- Proven success connecting product reliability insights to financial outcomes
- Strong problem-solving expertise, including Shainin, 8D, Six Sigma, or similar structured methodologies
- Experience in supplier negotiations involving technical root cause and liability discussions
- Knowledge of DTNA systems and processes (OWL, QMOS, PRISM, 12MIS)
- Experience influencing product reliability improvements through data-driven insights
- Ability to operate independently with high ownership in a technically complex, fast-paced environment
Responsibilities
- Drive and support technical root cause identification in collaboration with Engineering, FQTs, and suppliers
- Lead end-to-end execution of Vendor Recovery cases grounded in field data, failure analysis, and reliability insights
- Translate warranty and reliability data into robust technical cases that support supplier accountability
- Partner with cross-functional teams to close the loop between product performance issues and supplier responsibility
- Lead technical discussions and negotiations with suppliers, including complex and escalated topics
- Track and improve recovery performance by linking failure trends to recovery opportunities
- Drive continuous improvement of reliability and recovery processes, including tools and global standards (OWL, QMOS, PRISM)
Benefits
- Relocation assistance is not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
