Vendor & Product Manager � Healthcare

Stefanini Group•Grand Rapids, MI

7d•Hybrid

About The Position

Stefanini Group is hiring a Vendor & Product Manager - Healthcare for Grand Rapids, MI (Hybrid). This role is responsible for the strategy, development, and management of the product suite. The position partners with upline to identify market opportunities and guides others through the implementation of new products. It involves monitoring and maintaining the product portfolio, providing direction for the product lifecycle, and ensuring effective status reporting, issue escalation, risk mitigation, and program decision-making. The role requires the ability to work at the highest levels of project leadership and provide guidance to less-experienced staff.

Requirements

Bachelor's Degree or equivalent in health care or business
7 years of relevant experience in the product development lifecycle required
Strong knowledge and understanding of health care products, benefit structures, and the product development process required
Familiarity with state and federal regulatory and legislative processes required; must be able to read and interpret complex statutes and regulations
Ability to quickly grasp and describe health plan products and benefit designs required
Healthplan experience in claims adjudication, specifically in Payment Integrity

Responsibilities

Demonstrated experience managing vendor relationships and overseeing vendor performance against key performance indicators (KPIs) and service level agreements (SLAs), including monitoring accuracy, timeliness, responsiveness, and technical support effectiveness.
Proven ability to coordinate and lead monthly operational reviews and quarterly business reviews, including follow-up on action items, issue resolution, and performance improvement planning.
Experience managing vendor invoicing, payment coordination, and invoice reconciliation, with strong attention to timeliness, accuracy, and financial stewardship.
Strong knowledge of procurement, contract, and Statement of Work (SOW) language, with the ability to interpret contractual requirements, identify gaps, and recommend or implement calculated SOW adjustments aligned with business needs.
Experience coordinating and supporting vendor training activities, process updates, and operational readiness efforts across internal and external stakeholders.
Strong project management capability, including planning, tracking deliverables, managing dependencies, driving accountability, and ensuring alignment between vendor work and organizational priorities.
Ability to evaluate vendor deliverables, identify risks, escalate issues appropriately, and drive corrective action when vendor performance is not meeting expectations or contractual commitments.
Strong communication and relationship-management skills, with the ability to partner effectively across internal teams and external vendors to support operational goals, regulatory requirements, and financial outcomes.
Ability to ensure vendor work remains strategically aligned to overall organizational goals, business systems, regulatory requirements, and financial targets.
Oversight and management of vendor relationships and associated contracts to ensure alignment with business systems, organizational goals, regulatory requirements, and financial targets.
Monitoring vendor performance against systems, contractual obligations and service level agreements (SLAs), ensuring compliance with healthcare regulations and internal policies, and identifying opportunities for cost containment and operational efficiency.
Partnering cross-functionally with payment integrity teams to evaluate vendor deliverables, mitigate risk, and support contract recommendations and alignment.
Driving accountability through performance reporting, issue resolution, and continuous improvement initiatives to optimize vendor value and support high-quality member outcomes.